Front Desk Concierge

Job Overview
We are seeking a poised, professional Front Desk Associate to join our luxury spa located within a prestigious hotel. This role is the first and last impression of our spa experience, so exceptional customer service and attention to detail are essential.

Responsibilities

• Deliver a warm, polished, and personalized guest experience at all times
• Professionally greet guests, manage check-ins/check-outs, and handle guest inquiries
• Accurately book, modify, and manage appointments using spa booking software
• Maintain a calm, organized front desk in a fast-paced, high-end environment
• Communicate clearly with therapists, management, and hotel staff
• Handle phone calls, confirmations, and follow-ups with confidence and professionalism
• Uphold the spa's luxury standards, policies, and confidentiality

Experience

• Exceptional customer service skills with a refined, hospitality-driven demeanor
• Fast learner who adapts quickly to new systems and procedures
• Experienced receptionist or front desk associate (spa, hotel, medical, or luxury retail preferred)
• Comfortable using booking or scheduling software (spa software experience a plus, but training provided)
• Reliable, detail-oriented, and thrives in a high-expectation environment. Professional and can communicate clearly

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Work Location: In person