Hotel General Manager

Job Summary
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our newly renovated Wyndham hotel in Lake Charles. The ideal candidate will demonstrate strong leadership skills, extensive hotel management experience, and a passion for delivering exceptional guest services. As the Hotel General Manager, you will be responsible for ensuring the smooth functioning of all departments, maintaining high standards of hospitality, and driving revenue growth. Multilingual or bilingual abilities are highly desirable to enhance guest relations and team communication.

Duties

• Lead and supervise all hotel departments including front desk, housekeeping, food and beverage, and maintenance to ensure efficient operations.
• Develop and implement strategic plans to improve hotel performance, guest satisfaction, and profitability.
• Manage human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated team environment.
• Oversee budgeting, financial reporting, and revenue management strategies to meet financial goals.
• Ensure compliance with safety regulations, health standards, and hotel policies.
• Handle guest relations issues promptly to maintain high levels of customer satisfaction.
• Supervise night audit procedures and ensure accurate financial record-keeping.
• Oversee front desk operations including multi-line phone systems, phone etiquette, and guest check-in/check-out processes.
• Coordinate with resort staff to deliver seamless guest experiences across all services.
• Monitor hotel occupancy rates and implement marketing initiatives to maximize occupancy and revenue.

Qualifications

• Proven experience in hotel management or hospitality management roles with supervising responsibilities.
• Strong leadership skills with the ability to motivate and develop teams.
• Extensive knowledge of hotel operations including guest services, human resources, budgeting, and revenue management.
• Excellent customer service skills with a focus on guest relations and satisfaction.
• Experience with front desk operations, night audit procedures, and multi-line phone systems.
• Wyndham experience is a plus.
• Bilingual or multilingual abilities are highly preferred to enhance communication with diverse guests and staff.
• Hospitality industry certifications or relevant degrees are advantageous.
• Demonstrated ability to handle complex situations with professionalism and tact in a fast-paced environment. This position offers an exciting opportunity for a dedicated hospitality professional to lead a reputable hotel property while delivering exceptional experiences for guests and staff alike.

Job Type: Full-time

Pay: $70, $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Relocation assistance
• Vision insurance

Work Location: In person