Camp Hope Assistant Operations Manager

The Assistant Operations Manager provides strategic, supervisory, and administrative leadership across logistics, supply chain operations, and in-kind donation governance. This position delivers enterprise-level operational decision support and ensures end-to-end compliance with IRS 501(c)(3) valuation and audit requirements. The role exercises independent judgment on matters of operational significance, oversees a logistics support team, and functions as a key operational advisor to the Operations Manager, Director of Finance, and CFO. This role safeguards resource stewardship, internal controls integrity, and operational continuity across Camp Hope and Corporate operations.

• Design, implement, and optimize operational workflows for logistics, warehouse management, fleet utilization, supply chain planning, and donation lifecycle management.
• Exercise independent decision authority on vendor coordination, routing, resource allocation, procurement thresholds, and operational risk mitigation.
• Lead operational planning cycles, forecasting processes, and cost-efficiency initiatives in alignment with organizational KPIs.

• Provide daily supervision to logistics technicians, warehouse personnel, or donation intake support staff.
• Assign work, manage schedules, conduct performance coaching, and direct workflow standards.
• Provide hiring recommendations, initiate corrective actions, and make influential input into promotion and termination decisions.
• Ensure operational staff comply with all OSHA, safety, internal controls, and nonprofit stewardship standards.

• Serve as the organizational lead for in-kind donation governance, from intake through disposition, ensuring full documentation integrity.
• Partner with the Director of Finance and CFO to maintain accurate valuation, reconciliation, reporting, and audit readiness for all donated goods.
• Own the internal control environment for donation tracking, segregation of duties, evidence retention, and compliance with Schedule M, GAAP, and OIG stewardship expectations.
• Lead quarterly reconciliation reviews, variance analysis, and corrective action planning.
• Develop and maintain SOPs governing in-kind donation processes within DocTract.

• Advise Compliance and Finance leadership on operational risk, material stewardship exposures, and supply chain vulnerabilities.
• Lead cross-departmental coordination with Support & Giving, HR, Clinical Administration, Facilities, and IT/Data Services to align material resources with programmatic demands.
• Facilitate operational audits, risk assessments, and readiness checks.
• Maintain authority to implement operational corrective actions without requiring constant approval.

• Prepare executive-level dashboards, performance reports, cost analyses, and donation registers for CFO and Operations leadership.
• Approve operational expenditures within defined thresholds and manage contract/vendor compliance alignment.
• Maintain documentation within organizational workflow systems, including ADP, SharePoint, and DocTract.

• Bachelor's degree in supply chain, business administration, operations management, or related field; or equivalent experience.
• Minimum 3 years of progressive experience in logistics, supply chain, warehouse operations, or nonprofit operations.
• Demonstrated experience supervising staff or leading operational teams.
• Strong analytical capabilities with the ability to make decisions on complex operational issues.

• Experience with IRS in-kind reporting requirements, GAAP standards, or audit-facing operational roles.
• Knowledge of OIG stewardship guidelines and Texas nonprofit fiduciary expectations.
• Prior experience in health, human services, or veteran-serving organizations.

• Independent judgment & decision-making
• Operational leadership
• Supervisory capability
• Financial alignment and audit rigor
• Resource stewardship
• Systems thinking and process optimization
• Cross-functional communication

• Reports To: Operations Manager
• Supervises: Logistics staff, warehouse support, and donation intake personnel
• Partners With: CFO, Director of Finance, Compliance, Support & Giving, Facilities, IT/Data Services, Camp Leadership