Front Desk Receptionist

About Better Together ND

Better Together ND is a Community Connect, Free Through Recovery, and 1915(i) provider for the State of North Dakota. Better Together ND provides care coordination, peer support, and recovery services aligned to each individual's specific needs. We are seeking a highly organized and compassionate Receptionist to be the welcoming face of our downtown Fargo office. This critical role ensures smooth daily operations and provides crucial support to our participants seeking to enroll in and navigate our programs.

Responsibilities

The ideal candidate will manage the front desk and administrative duties, focusing heavily on participant interaction and support:

Participant Enrollment & Support:

• Assist prospective participants by accurately completing program applications with them.
• Answer in-person inquiries and provide helpful information to participants who walk into the office.
• Direct participants to the appropriate staff (Care Coordinator or Peer Support) and notify staff of their arrival or need for assistance.
• Check in participants for scheduled appointments.

Administrative & Office Management:

• Answer and direct incoming phone calls with professionalism and clarity.
• Maintain the reception area and common spaces to ensure they are tidy, presentable, and welcoming at all times.
• Monitor office supply levels and notify leadership promptly regarding any ordering or supply needs.

Qualifications & Skills

• High school diploma or equivalent required.
• Proven experience in a reception, administrative, or customer service role is highly preferred.
• Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail, especially when handling application paperwork.
• Ability to handle sensitive information with discretion and maintain participant confidentiality.
• Proficiency with basic office equipment (phone systems, computers, printers).

Why Join Better Together ND?

You will be the first point of contact for individuals taking a positive step forward in their lives. Join a dedicated team and make a tangible difference in the community every day. We offer a supportive work environment in the heart of downtown Fargo.

Pay: $20.00 per hour

Work Location: In person