Outpatient Coordinator

At PAM Health, we care for chronically and critically ill patients who require extended hospital care. PAM Health has over 80 hospital locations and employs over 11,000 people across the country. Our teams work together to deliver the highest level of compassionate care ensuring the best possible outcome for our patients.

What can we offer you as a full-time employee?

• Medical benefits: EPO/HDHP/HSA options, including prescription coverage, Rx 'n Go, and Teladoc
• Comprehensive dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial services
• Flexible spending (FSA) and health savings (HSA) accounts
• Life and Disability insurance benefits
• Education/In-Service Opportunities including continuing education and tuition assistance
• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, Home, Cell Phone, and Gym Membership discount offerings
• Personal Travel Discounts
• 401(k) plans and discretionary employer match
• Generous Paid Benefit Time

POSITION SUMMARY:

Under the direct supervision of the Director of Outpatient Marketing (DOM), the Outpatient Coordinator is responsible for managing all aspects of the outpatient admissions process, ensuring a seamless transition from referral to scheduled appointments. This position plays a vital role in patient access by completing intake on all referrals, verifying insurance benefits, facilitating authorization, and scheduling initial and follow up visits. The Outpatient Coordinator upholds the highest standards of professionalism, accuracy, and customer service while contributing to departmental efficiency and organizational growth.

• Position Responsibilities

• Process incoming referrals by verifying completeness, accuracy, and payer requirements prior to giving scheduling approval.

• Conduct insurance eligibility and benefit verification, including deductible, copay, and authorization requirements.
• Obtain insurance authorizations as required.
• Communicate effectively with patients, clinic staff, Ambulatory Access Center -AAC team, and referring providers to confirm appointment details and resolve access-related issues.
• Accurately document all actions taken within the EMR, tracking systems, and payer portals to maintain transparency and compliance.
• Collaborate with the local outpatient leadership team, Ambulatory Access Coordinator –AAC team and peers to ensure daily workloads and turnaround expectations satisfied.
• Monitor and follow up on pending authorizations and referrals to prevent delays in patient care.
• Maintain knowledge of payer guidelines, departmental policies, and changes in authorization requirements.
• Efficient with scheduling and follow up duties including but not limited too; in active list, scheduling within recommended frequency, schedule optimization and effectiveness, double booking ratio
• Efficient with patient registration,