medical receptionist

The Medical Receptionist provides quality customer service to all Spokane Digestive patients who call our office. Works closely with all departments to ensure patient calls are received in a timely manner.

Duties and Responsibilities:

• Check in patients for appointments, verify insurance, and process copayments.
• Direct incoming phone calls to the appropriate department/extension.
• Answers phones as needed on multi-line phone system for clinic.
• Answers general questions for callers.
• Putting together and mailing patient packets/recall letters/financial letters.
• General office duties such as copying, faxing, scanning and handling mail.
• Performs other duties that may be assigned.

Minimum qualifications:

• High School Diploma/GED equivalent
• Minimum 1 year Patient Service experience
• Medical office experience required
• Medical Terminology preferred
• Computer and electronic medical record system knowledge
• Financial, medical billing, and insurance background preferred

Knowledge, Skills, and Abilities Required:

• Must have strong organizational and communication skills (both verbal and written)
• Ability to multitask in a fast-paced environment and prioritize tasks based on importance
• Must have basic computer skills, including familiarity with Microsoft Office applications; i.e. Word, Excel, OneDrive, and Outlook
• Ability to work in an environment of strict confidentiality and maintain such an environment, both at work and in off-hours
• Self-motivated with the ability to work well as a team player
• Detail oriented

Safety:

Spokane Digestive enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Work is typically performed in an interior clinical office setting. Workflow may be demanding and chaotic at times requiring the need for multitasking. Exposed to patient population that can present a variety of contagious diseases, physical injuries and emotional states of mind.