Enrollment Advisor

About Williamsburg Learning

At Williamsburg Learning (WL), we aim to prepare promising students for meaningful lives as principled leaders. We partner with schools like Williamsburg Academy, Leadership Academy of Utah, and Williamsburg Academy of Colorado to deliver transformational learning experiences that spark curiosity, growth, and purpose.

We live by our values—Growth, Right Action, and a Culture of Belonging. We believe work should be meaningful and fun. Our team is authentic, connected, and committed to doing the right thing for each other and the students we serve.

To support our people, WL offers 100% paid health premiums for full-time employees (75% for families), a 100% 401(k) match up to 4%, PTO, plus many more perks

If our mission and culture resonate with you, we would love to have you on our team

Position Summary

The Enrollment Advisor is a vital member of the Marketing Department and the first point of contact for prospective families at the Williamsburg Family of Schools. Successful Enrollment Advisors possess strong sales, communication, writing, and organizational skills while embodying Williamsburg's core values. This role also participates on the MTSS (Multi-Tiered System of Supports) team, collaborating cross-functionally to support student success and retention.

Essential Duties

1) Facilitating Enrollment Consultations

• Hold 30-minute phone calls with prospective parents and introduce them to the Williamsburg program and educational philosophy.
• Ask filtering questions to ensure the parent and student understand and are well-prepared to succeed in the Williamsburg program.
• Explain the benefits of the Williamsburg program and its life-changing impact on our students.
• Answer questions and address parent' concerns about how our program will work for their child.
• If our program is an excellent fit for the student and parent, invite them to apply and/or register and guide them through the relevant next steps.
• If our program is not the right fit, recommend alternative options for parents to explore.
• Document notes and set tasks as needed to follow up with the parent as they go through the application and/or registration process.
• Maintain and update your personal enrollment calendar availability to ensure accuracy.

2) Provide Onboarding Support for New Families

• Advise new parents on course selection for middle school and beginning 9th-grade students.
• Partner with Academic Counselors to assist parents with course selection for 10th, 11th, and 12th-grade students and/or those transferring credit.
• Be available as a resource for new parents to answer any questions they may have before the start of the semester (e.g., book ordering, accessing online classes, etc.).
• Leverage automated communication systems to help parents receive the correct onboarding information at the right time.
• Promptly respond to email and text messages from new parents.

3) HubSpot Customer Relationship Management (CRM)

• Promptly update any relevant properties in HubSpot (Williamsburg's CRM system) after each customer interaction.
• Stay organized, set and complete CRM tasks on time, and/or proactively adjust due dates and inform the relevant team members when needed.
• Report weekly to the Director of Digital Marketing & Sales on various performance metrics housed in HubSpot.

4) Reviewing and Contributing to the Enrollment Team Knowledge Base

• Demonstrate a deep understanding of the Williamsburg academic program and the unique features, procedures, and policies that set our schools apart.
• Be resourceful and continuously seek information from our company and school websites, internal team resources, and colleagues.
• Document new information in Trainual, our internal team's knowledge base, for future reference for you and your colleagues.
• Proactively stay updated on news and changes to the Williamsburg program and our Family of Schools.

5) General Enrollment Team Support

• Seek out and act on opportunities to share feedback with colleagues to help them succeed in their roles.
• Be receptive to and act on colleague feedback to improve the quality of your customer interactions and facilitate world-class enrollment experiences.
• Share customer feedback with relevant colleagues to quickly resolve issues and optimize the customer experience.
• Continuously look for and speak up on opportunities to improve the Enrollment Team's systems, processes, and steps of service.
• Occasionally, play backup and respond to inbound customer inquiries for Williamsburg's Customer Service Team during high-traffic periods.
• Occasionally, support is provided at in-person school events during slower periods of the year.
• Perform other duties as assigned by the Director of Digital Marketing & Sales and/or Senior Enrollment Advisors.

6) MTSS (Multi-Tiered System of Supports) Team Member

• Serve as an active member of the MTSS team, collaborating with Academic, Counseling, and Student Support teams to support student success and retention.
• Share relevant enrollment insights, family context, and intake information that may inform MTSS discussions and early intervention planning.
• Participate in MTSS meetings as needed to review student data, identify trends, and support proactive, student-centered solutions.
• Communicate effectively with internal stakeholders to ensure families receive consistent, aligned messaging related to support plans when applicable.
• Maintain confidentiality and professionalism when handling sensitive student and family information.

Non-Essential Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Minimum Qualifications

• 2 years of sales experience
• Strong oral and written communication skills
• Able to work independently and manage your own consult schedule
• Prior work experience in the admissions department for a K-12 school or post-secondary institution
• Associate of Arts degree or higher education
• Proficiency in HubSpot or similar sales management software
• Certification in HubSpot sales tools

Physical and Mental Requirements

• Monday through Friday, 9:00 am - 5:00 pm MST.
• Remote work environment

Benefits

After meeting the eligibility requirements, benefits are available, including Health, 401(k) Retirement, Paid Holidays, and Paid Time Off.

Annual Salary

• $58,656

Williamsburg Learning is an Equal Opportunity Employer