Inventory Control/ Customer Service Associate

Riddle's Group, Inc. is looking for a detail driven, highly organized Inventory Control Associate to support our Outside Sales Division at our Corporate Headquarters in Rapid City, SD. This role is perfect for someone who thrives behind the scenes, enjoys working with data and product, and takes pride in keeping operations running smoothly. You'll play a key role in managing inventory, supporting sales teams, and ensuring our product samples and memo programs are accurate, timely, and well organized.

Why This Role Matters

You'll work closely with multiple departments, including Outside Accounts, Manufacturing, Factory teams, and management, making this a highly collaborative role with a direct impact on our sales and operations success.

Why You'll Love Working at Riddle's

• Stable, growing company with a strong reputation and long-standing presence in the industry
• Collaborative, team-focused environment where your work directly supports sales success
• Variety in your day, no two days look the same, keeping the role engaging and fast-moving
• Opportunities to learn and grow through cross-training and exposure to multiple departments
• Office-based role with minimal travel, allowing for work-life balance
• Supportive leadership that values organization, accountability, and initiative

Duties include, but are not limited to

• Manage salesman sample line inventories
• Order and tray new product samples
• Process weekly sales reports from sales representatives
• Replenish sold items and maintain inventory accuracy
• Maintain detailed inventory spreadsheets and assist with annual audits
• Manage memo programs for outside accounts
• Process initial memo assortments
• Conduct monthly follow-ups for sales reporting
• Process sales reports and coordinate returns
• Assist customers with outside vendor special orders
• Organize and prepare merchandise samples for tradeshows, customers, and photography
• Maintain and update departmental Excel spreadsheets
• Cross-train within the department to provide backup support as needed

What We're Looking For

• Proficiency in Microsoft Office, especially Excel and Word
• Strong attention to detail and accuracy
• Excellent organizational and multitasking skills
• Solid data entry and administrative abilities
• Clear and professional written, verbal, and interpersonal communication skills
• Ability to adapt quickly and succeed in a fast-paced environment
• Associate's Degree or 2–4 years of equivalent related experience

Benefits

Riddle's Group, Inc. offers a competitive benefits package designed to support your health, financial future, and work-life balance:

• 401(k) Savings Plan with employer match
• Medical, Dental, and Vision Insurance
• Employer contributions to a Health Savings