Medical Assistant II

Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care

• Supports achieving AMG Clinical Integration goals by medical record preparation, i.e., assures appropriate flow sheets and charts are available at time of patient visit.
• Accurate data is obtained and documented.
• Assists the physician in maintaining registries.
• Communicates to provider any outstanding data, tests or measures required for Clinical Integration.
• Prepares for patient visit by performing chart preparation.
• Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards.
• Performs tests/procedures as ordered.
• Maintains test tracking log, communicating test results per policy.
• Identifies and communicates abnormal or delayed test results to provider.
• Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
• Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
• Administers medications as ordered by provider including documentation.
• Communicates with pharmacies to refill medication per approved protocol.
• Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages.
• Distributes patient education and discharge instructions per provider direction.
• Direct patient questions regarding education to provider.
• Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning.
• Communicates with other providers to ensure continuity of care.
• Documents all patient communication in the medical record.

Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call.

• Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs.
• Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement. satisfaction.
• Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made.
• Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties.
• Demonstrates a professional image in compliance with AMG policy.
• Adheres to Advocate Behaviors of Excellence.
• Verify patient records
• Gather patient information, including medical history, current medications, and allergies.
• Take vital signs
• Prepare patient for surgery
• Assist the operating room team with turnover and patient positioning
• Transport patients.
• Assist with stocking supplies in each department.
• Keep warmers stocked with fluid and blankets.

Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group.

• Participates in medical record audits and indicator development.
• Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone.
• Assures that the medical record and all relevant diagnostic reports are available at the start of the visit.
• Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures.
• Disposes of papers containing patient identifiable information according to policy.
• Maintains medical record filing by scanning or re-filing of charts.
• Utilizes Advocate/AMG forms.

Risk/Safety Compliance

• Complies with established infection control, OSHA safety standards and accrediting organization regulations.
• Maintains work area in accordance with the Advocate/AMG Operating System standards.
• Participates in safety drills. Locates emergency equipment during drill as appropriate.
• Demonstrates culture of safety behaviors/techniques.
• Promotes culture of safety by identifying threats to patient, family, and associate safety.
• Reports safety events and near misses in a timely manner and completes using appropriate reporting methods.
• Assists in the implementation of corrective actions.

Funding Our Future:

• Demonstrates order completion and documentation for appropriate charge capture and risk reduction.
• Collaborates with provider and billing department to accurately code and capture charges.
• Maintains inventory par levels using standard products, AMG AOS standards.
• Understands revenue and expense management targets and is engaged in achieving same.
• Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
• Utilizes organizational resources in a responsible/cost effective manner.

Miscellaneous

• Maintains knowledge of current standards of care.
• Participates in continuing education and other professional and growth opportunities.
• Completes annual competency review.
• Other duties as assigned.

Education/Experience Required:

• High School Diploma or GED
• Graduate of a medical assistant program or at least two years of medical assistant or equivalent experience.

Knowledge, Skills & Abilities Required:

• Good communications skills.
• Experience using a keyboard and computers.
• Familiarity with equipment used in ambulatory care.
• Current AHA CPR certification.
• Current Medical Assistant Certification/Registration required.
• Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Physical Requirements and Working Conditions:

• Ability to travel locally to multiple sites as needed.
• Ability to work in stressful conditions and difficult situations.
• Resilient and flexible in a changing environment.
• May be exposed to hazardous materials and life-threatening diseases.
• Ability to cooperate and work with others.
• Ability to make sound and timely decisions.
• Ability to work rotating shifts any day of the week.
• Ability to perform lifting/