LAN Technician

Recipient of the 2023 Exceptional PeopleFirst Workplace Award by IWPL, HelloGov is an Artificial General Intelligence (AGI) company founded by ex-Machine Learning (ML) Researchers from OpenAI, Google, and the U.S. Department of Defense (DoD), united by our shared patriotism and belief of advancing AI in the U.S. public sector to maintain global competitiveness.

HelloGov was founded on the principles of nurturing our employees' careers and wellness. We take pride in providing a work-life balance that stems from years of building companies in Silicon Valley. Our founders have pioneered some of the best technologies in the market and have always operated with humility and ambition. We operate with an award-winning people first mantra of:

• Transparency.
• Flexibility.
• Work life balance.
• Culture of sharing credit.
• Empowering every employee, from the shop floor to the top floor.
• Good company policies.
• Investment in people.
• Focus on ergonomics.
• Fun traditions.
• Benefits (Tier I Health/Vision/Dental insurance, 401K, EAP, Equity, Stipends, Investment in your wellness)
• Equality in Compensation (i.e. every team member, from Junior to Executive staff, receives a Sign-On Bonus )

We are in search of a motivated self-starter LAN Technician with strong written and verbal communication skills to support our U.S. Navy customer. Responsibilities in this position include, but are not limited to, management and deployment of mobile technology, troubleshooting, vendor engagement and inventory.

Additionally assisting in the management and deployment of telephony (including PBX), VoIP, ISDN, VTC, and Mobile and Desk Phone services to include assist local support teams and end-users. The selected applicant will work as part of an integrated team including system administrators, end user support staff and other personnel on site.

LOCATION: Virginia Beach, VA (or within ~60 mile radius)

SIGN ON BONUS: 30-days after onboarding and contingent upon signing within 7 days of this posting.

CLEARANCE: Secret

RESPONSIBILITIES:
· Assist local support teams in management of physical LAN line services and end user deployment of phone cabling, hardware, voicemail and other LAN related services
· Install and configure hardware and software components as necessary in support of the Division Branch head
· Upgrade mobility systems to enable compatible software and ensure seamless device deployments when needed
· Manage and report on all activities, data calls and other site requirements related to landline and mobility services or devices
· Perform application tests on new hardware and software to ensure mobility functionality performs as expected
· Keep management appropriately informed of progress or issues and be able to provide solutions
· Engage with Vendor service providers to manage and deploy mobile, audio and video equipment
· Deploy mobile devices using Intune and Purebred to ensure individual and regulatory requirements are met
· Assign mobility devices such as iPhones, iPads, and MiFis to end user community
· Work alongside staff to troubleshoot landlines, Voicemail services and deploy physical phone devices
· Provide full end user support related to telephony services such as voicemail services, desk phone issues, landlines, etc.

PREFERRED KNOWLEDGE WITH:
· Telephony (analog & digital)
· VoIP
· VTC
· Cabling (i.e. CAT5)
· Apple Hardware/Software Products
· Verizon MIFI equipment
· Ticketing Systems (i.e. ServiceNow)
· DISA Purebred Agent
· Cisco WebEx Software

Job Type: Full-time

Pay: $61, $75,900.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• LAN: 3 years (Required)
• Telephony: 3 years (Required)
• VoIP: 3 years (Required)
• Mobile device management: 1 year (Preferred)
• US Navy: 1 year (Preferred)

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: In person