Retail Operations Specialist

Island Energy Services(IES) exists to make life better for everyone in Hawai'i. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and nearly 60 retail locations throughout Oahu, Maui, Moloka'i and Hawai'i islands. IES is the official licensee of the Texaco brand in Hawai'i.     At the heart of IES, are our four core values: Kīnāʻole, Aloha, Lōkahi and Hoʻohana. These core values are embedded into how we work, live and achieve operational and financial  excellence.  IES' strong commitment to a Culture of Excellence are embodied through our action of the 4 B's:  how we Believe, Behave, Belong and Become.    

E KIPA MAI

Island Energy Services (IES) is a locally managed and headquartered company offering attractive and stable career opportunities within Hawai'i's highly competitive energy sector.  We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 50 (and growing) retail locations throughout Oahu, Maui, Kauai, Moloka'i and Hawai'i islands.  IES is the official licensee of the Texaco brand in Hawai'i. IES' success is derived from our management's keen understanding of what it takes to remain as a highly innovative business, placing significant emphasis on four key company values: "Kīnāʻole" – to do the right thing, "Aloha" – having respect for people, "Lōkahi" – teamwork, and "Hoʻohana" – work purposeful with intention. These set of values set employee performance standards and are imbedded in our decision-making process through execution of work deliverables. IES' strong commitment to a Culture of Excellence are embodied through our actions of the 4 B's:  how we Believe, Behave, Belong and Become.  To achieve this culture, IES employs a highly-trained, highly-skilled, dedicated and passionate work force that collectively operates, enhances and strategically drives both our Retail and Terminal Logistics business units.  

Under the general supervision of the Retail Operations Manager, the ROPS will support all aspects of Retail Operations for COCOs (Company-Owned/Company Operated) stations.   Incumbent must be able to use creativity and critical thinking skills to lead, motivate, drive and empower a diverse workforce. 

Desired competencies include: familiarity with retail service stations and convenience store assets and operations preferred or equivalent similar experience with commercial retail businesses.  Ideal candidate must be able to establish priorities under tight deadlines and have a proven history as a motivated, self-starter who can drive multiple projects and priorities within a fast-paced environment. 

ESSENTIAL FUNCTIONS

Operations Management Oversight

• Lead and drive  the day-to-day operations of the company-operated retail stations.  Will require after-hours support with little advance notice.
• Provides supervision to  Store Managers through coaching, professional development,  performance management and resilience.
• Work hand in hand with Branding, Advertising and Merchandising team members  in the implementation of merchandising programs, image enhancements and customer service programs    (including promotions, in-store merchandising, point of purchase materials, and analysis of promotional results).
• Lead and work with Store Managers on operational issues including safety, security, regulatory compliance, sales, operations, labor scheduling process, safe food handling and quality control.
• Responsible for maintaining operational compliance for all permits, licenses, certifications and training.
• Ensure all station compliance documentation received on time and reviews for any questionable events.
• Assist with responding to and resolving customer complaints.
• Conduct station inventory and compliance audits.
• In collaboration with HR, coordinate hiring and recruitment efforts to ensure a positive employee experience at the station level.
• In collaboration with Station Managers, drive and execute regular events to include; customer appreciation, credit card solicitation and other promotional events.
• Responsible for P&L and other monthly data and distributes to Station Managers.
• As needed; conducts data analysis of station trade areas, competitors, and customers.

Management of Back Office System Support

• Identify item scan errors by working with Station Managers and PDI Pricebook Support services to resolve.
• Pull monthly station reports and distributes to key stakeholders including station managers and