Process Improvement Manager I-Union Square

The Process Improvement (PI) Manager I leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System's continuous improvement culture. The PI Manager I plans, manages and executes complex improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies. The PI Manager I also acts as a leader for the department, serving as a mentor to junior PI Analysts and Engineers.

1. Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints

2. Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives

3. Uses project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success

4. Coordinates and executes observational studies and evaluations to support improvement projects through interviews and in-person observations, and supporting data analysis

5. Performs or oversees complex data analysis to support leadership decision making. Types of data include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic data

6. Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis

7. Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate clinical and administrative operations; able to provide constructive feedback to presentations developed by others

8. Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations

9. Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization

10. Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff

11. Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations

12. Supports continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation

13. Performs other duties as required

5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model Certification and/or working knowledge of Lean/Six Sigma methodologies