Patient Care Coordinator

Our Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Assoc dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care.

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Welcome patients, complete check in and check out, and keep wait times low  
• Review required forms, referrals, imaging, and insurance details before each visit   
• Manage high call volume with steady follow through and clear documentation
• Schedule and confirm appointments with strong attention to accuracy
• Process payments and follow standard financial protocols
• Maintain high accuracy in EMR documentation, including same day entry of all patient communications 
• Support prior authorizations by gathering records, images, and notes
• Communicate appointment changes and patient needs to practitioners in real time
• Monitor daily schedules and identify gaps or conflicts before they affect patient flow
• Maintain front office readiness by restocking materials and keeping work areas organized Additional Qualifications
• Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
• As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 3-5 years experience in a dental office.
• Friendly, steady communicator who works well in a busy environment
• Comfortable learning insurance requirements and using that information to support accurate scheduling
• Able to manage competing priorities with calm judgment
• Strong written communication skills for patient messages and referral correspondence
  
• Reliable attendance and punctuality since the role supports daily scheduling needs
• Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
  
• Familiarity with DSN Cloud Practice Management is a plus
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills       

 If this sounds like you, you will fit right in with the team  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage  
• Principal PPO Dental Insurance  
• Complimentary Life Insurance Policy  
• Short-term & Long-Term Disability  
• Pet Insurance Coverage 
• 401(k) 
• HSA / FSA