Front Desk Agent

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

* Maintains an inventory of vacancies, reservations and room assignments.

* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

* Knows room locations, types of rooms available, and room rates.

* Registers arriving guests and assigns rooms.

* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

* Coordinates guest room maintenance work with the engineering and maintenance division.

* Manages and resolves all guest complaints in a professional and courteous manner.

* Processes guest check-outs and handles monetary transactions.

* Maintains a high level of professional appearance and demeanor.

* Performs other duties as assigned.

Required Skills and experience/qualifications:

* High school diploma or equivalent.

* English required and Spanish or Portuguese preferred.

* Ability to communicate with public, hotel staff, and management in a professional manner.

* Knowledge of surrounding areas and local events.

* Ability to work a flexible schedule, including weekends and holidays.

*Ability to stand for long period of time.

*Hotel employee discounts at participating Best Western's all around the world

*Starting hourly rate at $14.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Language:

• Spanish (Preferred)
• Haitian Creole (Preferred)
• Portuguese (Preferred)

Work Location: In person