Patient Access Associate
- New Orleans, Louisiana, United States
- New Orleans, Louisiana, United States
Über
Your job is more than a job.
Why a Great Place to Work:
You're more than your job. Everyone is. And that's what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary
POSITION SUMMARY:
The Patient Access Representative I greets patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement while recognizing and maintaining the confidentiality of all patient information. The Patient Access Representative I is responsible for many types of interactions such as face-to-face, telephone, web-enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Representative I interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC's "Expectations" as duties are performed on a daily basis. JOB SPECIFICATIONS: Education: Minimum Required: High school diploma or equivalent Preferred: N/A Experience: Minimum Required: 1 year related experience in a customer service position such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail, or hospitality or pursuing a degree in a healthcare-related field PREFERRED : Experience with EPIC or other Electronic Medical Record Medical Terminology 1 year of experience in a healthcare-related field License/Certification: Minimum Required: N/A Preferred: CHAM CHAA Certification as a Medical Assistant other medical specialty-based certification Special Skills/Training: Minimum Required: Excellent customer service, interpersonal, and conflict resolution skills Excellent oral and written communication skills Ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people Basic prioritization, time management, and organizational skills Ability to handle several tasks and interruptions in a positive manner Excellent decision-making skills Sound judgment in handling/escalating difficult situations Good analytical skills with strong attention to detail Proficient with technology Reporting Relationships: Does this position formally supervise employees? No JOB STANDARDS: Completes the scheduling function, registration, messaging, and/or admissions process- Greets patients, guests, and family members.
- Schedules patients for services with an appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
- Analyzes current patient information to determine if an
Sprachkenntnisse
- English
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