Member Center Representative

The Opportunity

Do you love helping people and want to make a meaningful impact in your community? OPB is looking for a Member Center Representative to be the friendly, knowledgeable first point of contact for our listeners, viewers, and supporters. This team plays a vital role in connecting our audience with the news, stories, programs, and services they rely on, while delivering exceptional care to our members across OPB and KMHD. 

 As a Member Center Representative, you'll assist members with questions about their accounts, provide support for OPB Passport, gather feedback about OPB's content, and route inquiries to teams across the organization. This role is ideal for someone who is empathetic, curious, highly organized, and energized by helping others. You'll use strong communication and writing skills, learn the ins and outs of OPB's operations, and become an essential hub between our audience and our internal teams. 

If you thrive in a fast-paced environment, enjoy problem-solving, and are excited about public media and OPB's mission, this is a wonderful opportunity to grow your career while supporting a valued and diverse community of members. 

Position Details

This position is responsible for providing the best possible service to OPB members, listeners, viewers, custom and plays a key role in member retention, sustainer conversion, and donor acquisition.  

Key responsibilities:

(1) Provide excellent customer service 

(2) Using a database, enter and update