Systems Administrator II

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Position Open To:

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Weekly Scheduled Hours:

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Earliest Start Date:

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Job Details:

General Notes

This is a grant-funded position and reassignment will be based upon performance, progress toward research goals and continuation of funding. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Purpose

This position will assist the Salesforce Administrator with the configuration, maintenance, and optimization of a Salesforce environment for the Texas Child Mental Health Care Consortium, a network of health-related institutions tasked with providing mental health care, consultation, professional development, workforce development, and research for Texas children and families.

Responsibilities

• Manage user access and security. Respond to users experiencing access-related challenges.
• Conduct system testing and track issues through resolution. Serve as primary point of contact for Salesforce-related activities, including but not limited to, user management, security settings, data integrity, and overall system maintenance.
• Upload data files from external systems on a regular basis to ensure accurate engagement information within the CRM. Coordinate closely with evaluators to identify and resolve data quality issues.
• Assist with or lead Salesforce training for end users and partners. Contribute to documentation resources, including but not limited to, manuals and user guides.
• Create and maintain custom objects and fields including email templates, validation rules, list views, page layouts, flags, and declarative solutions such as flows and email alerts.

Systems administration training and experience. At least 1 year of experience in Salesforce. Ability to learn university systems. Knowledge of commonly used concepts, practices, and procedures in systems administration. Excellent attention to detail. Excellent verbal and written communication skills. Values the contributions of others in the work environment. Relevant education and experience may be substituted as appropriate.

Bachelor's Degree with multiple years of experience as a Salesforce Administrator/Analyst. In-depth knowledge of Salesforce features, objects, standard functionality, security architecture, and platform best practices. Ability to configure and customize Salesforce using point-and-click tools. Strong understanding of Salesforce security settings, user management, and data access controls. Familiarity with Salesforce automation tools such as Flows. Experience with data management tasks and integrations between Salesforce and external systems. Excellent problem-solving and analytical skills. Ability to communicate and collaborate with stakeholders and cross-functional teams. Ability to manage and contribute to multiple projects simultaneously.

$74,000-$78,000 (Prorated: $37,000-$39,000) - depending on qualifications

• May work around standard office conditions

• Repetitive use of a keyboard at a workstation

• M-F, Flexible between 8am-6pm

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important  for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility: