Care Designer/Client Coordinator

Happier Aging Philosophy

At Nurse Next Door, we believe that getting older doesn't have to feel sad or helpless. Instead, aging should be celebrated. That's what we call Happier Aging. We bring Happier Aging to everyone : ourselves, our team, our community and the world. Happier Aging starts with you.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

Job Title: Care Designer – Home Care Leadership Opportunity
Company: Nurse Next Door
Job Type: Full-time
Schedule: Monday to Friday, with evening/weekend on-call rotation as needed
Location: Santa Clara County, but role is based in Union City CA

At Nurse Next Door, our purpose is Making Lives Better through Happier Aging . We help seniors live in their own homes while continuing to do what they love. We're not just another home care company—we lead with Bold Kindness, a culture that empowers both caregivers and clients through compassion, accountability, and human connection.

We're hiring a Care Designer to lead the day-to-day operations of caregiving and client experience. You will guide client relationships from the first consultation through to ongoing care—while also leading, coaching, and supporting a team of caregivers to deliver exceptional service.

This is a high-impact role for someone who leads with heart, thrives in a fast-paced environment, and is passionate about making a difference.

• Making lives better every day
• Join a values-driven, purpose-first team
• Flexible schedule and work-life balance
• Supportive, growth-oriented leadership
• Ongoing professional development opportunities

• Conduct in-home care consultations with potential clients and families
• Create customized care plans based on physical, emotional, and environmental needs
• Attend first visits and conduct supervisory visits to ensure care excellence
• Adjust care plans as needed based on risk monitoring and client feedback

• Lead and coach caregivers to achieve high performance and job satisfaction
• Set clear goals, deliver in-the-moment coaching, and oversee continuing education
• Ensure caregiver availability meets client demand
• Support caregiver engagement to achieve high employee Net Promoter Scores

• Collaborate with the Care Services team to ensure timely, accurate scheduling
• Communicate updates in client needs and caregiver changes
• Support urgent scheduling needs and ensure shift coverage

• Maintain accurate client and caregiver files using our scheduling system (AlayaCare)
• Conduct quarterly audits to ensure compliance with health and safety regulations
• Approve caregiver visits and premiums for payroll and billing

Other duties as assigned.

• Track record of success in selling private homecare services, or bigger-ticket services (eg: home painting, blinds, carpets, renovations), medical equipment, premium brand or commercial sales
• 2 – 4 years work experience in a private pay homecare business office setting (eg: Scheduler, Care Coordinator, Care Manager, Operations, etc)
• Customer service and leadership background considered an asset
• Demonstrated experience setting and achieving goals
• Exceptional written and verbal communication skills in English
• Very strong computer skills, proficient in G-Suite: Gmail, drive, chat, docs, sheets, calendar
• Intentional organization, planning, and time management skills
• Valid driver's license to be able to drive to client appointments
• Background or Criminal Record Check with California Department of Social Services (updated every 2 years for continued employment)
• Negative TB test (updated every 2 years for continued employment)

Apply today and help us deliver Bold Kindness and Happier Aging across Silicon Valley