Operations & Quality Coordinator

About Hamee US Corp )
Hamee is a group company that has offices in Korea, US, China, and Japan (HQ). Hamee US Corp is the leading global manufacturer of licensed tech accessories (iPhone case, Phone strap and more), toys (Squishy) and musical instruments (Otamatone). Hamee US Corp partners with the world's top license brands (Hello Kitty, Pusheen, Peanuts, Line Friends, Naruto, Moomin, Spy x Family and more) to bring fun and creative products to the market with our own Hamee, Hamee Tech, SquiSHU, Patchworks, and iFace bands. Since our founding, we at Hamee US Corp have prided ourselves in being able to introduce Japanese toy and accessory trends via a variety of fun, unique, and creative items to the US market and around the world.

Key Responsibilities

Quality Inspection

• Perform physical inspections and functional testing on all inbound shipments of toys and tech accessories using AQL sampling methods.
• Verify that physical goods cross-reference against approved gold samples and technical specifications.
• Review certificate of analysis (COA) and test reports from overseas factories to ensure materials are safe and non-toxic.

Logistics & Warehouse Operations

• Shipment Oversight: Manage the end-to-end process for incoming and outgoing containers, including final sign-off on shipment accuracy.
• Labor Coordination: Supervise and work alongside team members or temporary staff to unload/load pallets from containers and organize floor space for incoming inspections.
• Inventory Integrity: Ensure all products are handled safely during the unloading process to prevent "in-transit" damage.

Returns Management & Root Cause Analysis (RMA Management)

• Manage returned merchandise by categorizing stock into sellable and unsellable conditions.
• Conduct root cause analysis to pinpoint failure origins
• Control and track non-conforming items within the quarantine ("Red Tag") area.
• Work with Production and Customer Service to track recurring defects and deliver clear, actionable feedback to international manufacturers.

Regulatory Compliance & Safety

• Standards Maintenance: Stay current on global safety standards, including ASTM F963, EN71, FCC, RoHS, and CE.
• Audit Readiness: Organize and maintain technical files for safety audits and ensure product labeling (age grading, warning icons) meets legal requirements.
• Post-Market Surveillance: Monitor return trends for safety patterns and escalate critical issues for potential recall or field-action review.

Required Skills & Qualifications

• Experience: 2+ years in Quality Control, Supply Chain, or Warehouse Management, specifically within consumer electronics or toys.
• Regulatory Knowledge: Strong familiarity with consumer product safety regulations (CPSC/CPSIA is a major plus).
• Technical Savvy: Comfortable testing electronics (Bluetooth, power management) and using basic diagnostic tools.
• Analytical Mindset: A "detective" approach to spotting defects and a commitment to "Root Cause, Corrective Action" (RCCA) principles.
• Communication: Ability to draft professional defect reports and communicate technical requirements to overseas vendors and non-technical teams.

Physical Requirements

• Ability to work in a warehouse environment.
• Must be able to lift up to 50 lbs and operate a pallet jack.
• Comfortable standing for extended periods during container unloading.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Ability to Commute:

• Torrance, CA Required)

Ability to Relocate:

• Torrance, CA 90501: Relocate before starting work (Required)

Work Location: In person