Desktop Applications Specialist

The Desktop Applications Specialist is responsible for supporting and maintaining the law firm's desktop software environment, with a particular focus on legal-specific applications. The role ensures attorneys and staff can reliably use document management, case management, and productivity tools to deliver timely, high-quality legal services.

Reporting Structure

This position reports directly to the Vice President of Technology.

Application Support & Administration

• Install, configure, and maintain desktop applications, including Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams),
• PDF tools (such as Adobe Acrobat and Kofax Power PDF),
• Document Management Systems (iManage).
• Time & billing tools like INTAPP.
• Manage application updates, patches, and version control across the firm.
• Maintain standard desktop images and application deployment packages.

User Support & Training

• Serve as a primary point of contact for application-related issues and requests.
• Troubleshoot and resolve software problems, performance issues, and integration errors.
• Document common issues and solutions and maintain an internal knowledge base.
• Assist with onboarding and offboarding users from an application perspective.

Configuration, Integration & Security

• Configure applications to align with firm policies, workflows, and security requirements.
• Work with IT leaders to test and roll out new applications, features, and integrations.
• Manage user roles, permissions, and security groups within key applications.
• Ensure data integrity, confidentiality, and compliance with legal and regulatory requirements, including client confidentiality and retention policies.

Projects & Process Improvement

• Participate in technology projects, including software upgrades, migrations, and new system implementations.
• Analyze user feedback and usage patterns to recommend improvements in tools and workflows.
• Collaborate with vendors and consultants to resolve complex application issues and support projects.
• Contribute to documentation of firm-wide application standards, procedures, and guidelines.

Education & Experience

• Associate or bachelor's degree in information technology, computer science, or related field preferred; equivalent experience will be considered.
• 2–5+ years of experience supporting desktop applications in a professional services environment; law firm experience is strongly preferred.

Technical Skills

• Strong expertise with Microsoft Windows and Microsoft 365 in a business setting.
• Experience with at least one major legal Document Management System (such as iManage, NetDocuments, Worldox), with iManage strongly preferred.
• Experience with practice/case management and time/billing applications is a plus.
• Familiarity with remote access tools, virtual desktops, and mobile device integration.
• Basic understanding of networking concepts, Active Directory, and group policies.

Soft Skills

• Excellent communication skills; able to explain technical concepts in user-friendly terms.
• Strong customer-service mindset with patience and professionalism in supporting attorneys and staff.
• Detail-oriented with strong organizational and documentation abilities.
• Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Discretion and professionalism in handling confidential and sensitive information.

Work Environment & Schedule

• This is a full-time position that follows standard business hours, with occasional after-hours work required for maintenance, upgrades, or urgent issues.
• On-site presence is required (Roseland, NJ).

Compensation

• $100,000-$130,000. Exact compensation based on experience.