IT Program Manager

Overview:

The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Pay Range: $108,000 - $150,000

What We Offer:

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities:

• Define and drive program vision, ensuring alignment with enterprise strategy and long-term business goals
• Lead planning and execution of enterprise programs composed of multiple related IT projects, ensuring delivery on time, within scope, and within budget
• Establish and monitor KPIs and OKRs to evaluate program success and inform strategic adjustments
• Influence executive decision-making by providing insights on program performance, risks, and opportunities
• Lead governance structures and steering committees to ensure strategic alignment and stakeholder engagement
• Oversee change management and communication strategies across program initiatives
• Ensure benefits realization and post-implementation value tracking
• Coordinate internal resources and third parties/vendors to allocate resources efficiently across various projects
• Review technical developments and work with teams to develop viable solutions to challenges encountered during project execution
• Develop integrated program plans and manage program budgets, timelines, risks, and interdependencies
• Prepare and present program status reports and dashboards to senior leadership
• Other duties as assigned

Qualifications:

Education / Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (required)
• Master's degree (preferred)
• Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
• Experience in management of complex, cross-functional IT initiatives
• Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working

Licenses / Certifications:

• PMP Certification (Required)
• PgMT Certification (preferred)
• Valid, state-issued driver's license (required)

Specific Accountabilities

• Technical Program Roadmap Ownership
  Develop and maintain a roadmap for modernization initiatives, ensuring alignment with enterprise architecture and security standards.
• Integration Oversight
  Ensure seamless integration of new platforms with existing systems, minimizing disruption and maintaining data integrity.
• Risk & Compliance Management
  Proactively identify and mitigate technical risks related to cybersecurity, regulatory compliance, and data governance.
• Vendor & Technology Evaluation
  Lead evaluation and selection of technologies and vendors for network upgrades, IAM solutions, and data platforms.
• Quality Assurance & Performance Metrics
  Define and enforce technical quality standards, including performance benchmarks for infrastructure and security systems.
• Cross-Functional Technical Coordination
  Facilitate collaboration between infrastructure, security, data engineering, and application teams to ensure cohesive delivery.

Skills

• Deep Technical Acumen in:
• • Cloud platforms (AWS, Azure, GCP)
• Data management technologies (ETL, data lakes, data warehouses)
• Network architecture and protocols
• Identity & Access Management (IAM) frameworks
• Advanced Risk Management for technical dependencies and cybersecurity threats.
• Stakeholder Communication with ability to translate technical complexity into business terms.
• Program Governance using tools like ADO, FreshService, or ClickUp for tracking technical deliverables.

Standard Abilities:

• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders