Systems Support Technician I

Facility: OrthoIndy Northwest, Indianapolis, IN
Department:Information Technology
Shift Details: Days, Full Time

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Job Summary:

The Systems Support Technician I supports the service desk for OrthoIndy and OrthoIndy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including; diagnosing, researching, and resolving problems. The Systems Support Technician I records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.

Essential Duties:

• Answers service desk calls. Resolves Tier I computer and hardware issues.

• Manages working tickets within the information technology ticketing system.

• Troubleshoots complex system problems including; Microsoft Operating Systems, Microsoft Office Projects, Active Directory, Meditech, Allscripts, etc.

• Supports technical problems with hardware systems including; Lenovo desktops and laptops, Fujitsu tablets, printers, scanners, etc.

• Assists in managing and reconciling inventory.

• Aids in the support of additional Department functions, including; supporting installation and maintenance of anti-virus software, providing education for employees including new hire orientation, and assisting in Desktop Deployment Systems Center Configuration Manager, etc.

Requirements:

• Specialty training beyond high school required
• Associate's degree preferred
• CompTia Certification (A+, Net+, Sec+)
• OR Microsoft Certified Professional required
• 2-4 years of technical support desk experience required
• 4-6 years of experience preferred
• Must be able to lift a minimum of 50 lbs.

OrthoIndy is an Equal Opportunity Employer