Client Experience Manager

Now Hiring: Client Experience Manager

Palm Beach Gardens, FL | Onsite (M–F)

$95,000 – $115,000 base salary (DOE)

NextPlay Jobs is partnering with a fast-growing, mission-driven real estate education and investment organization to identify an exceptional
Client Experience Manager
. This is a newly created leadership role with real impact, overseeing both people and process while shaping the end-to-end client journey.

About the Role

The Client Experience Manager will serve as the connective tissue between clients, coaches, and leadership, ensuring a best-in-class experience at scale. This individual will lead a team, build and refine systems, and take ownership of client outcomes across multiple programs.

This role is ideal for someone who thrives in
leadership, systems-building, coaching, and accountability
, and who is energized by helping others succeed.

Key Responsibilities

• Lead and develop a team of 3–5 client success coaches
• Build, document, and optimize scalable client experience systems
• Oversee client onboarding, progress tracking, retention, and upgrades
• Own KPIs tied to client ROI, satisfaction, and engagement
• Partner cross-functionally with sales, coaching, and leadership
• Oversee logistics for group coaching calls and in-person client events
• Act as a strategic, empathetic point of support for clients navigating challenges

What Success Looks Like

• High client satisfaction and retention
• Strong client outcomes and measurable ROI
• A well-trained, aligned coaching team
• Scalable, well-run systems that support growth without sacrificing quality

Qualifications

• Strong background in real estate investing (multifamily preferred)
• Proven people leadership experience
• Exceptional systems and process mindset
• High emotional intelligence with strength in coaching and mindset
• Ownership mentality with the ability to lead through others

Benefits

• 100% employer-paid medical, dental, and vision for employees
• 401(k) with 5% employer match
• Limited travel (~10%, 2 company events per year – expenses covered)
• Stable, onsite role with a collaborative leadership team

Culture & Values

This organization is
values-driven and purpose-led
, operating with a strong emphasis on integrity, stewardship, service, and personal responsibility. While rooted in faith-based principles, the workplace is professional, inclusive, and focused on building meaningful impact through business.