automotive program representative

Under the general supervision of the Automotive Program (AP) Supervisor I, the Automotive Program Representative (APR) performs a full range of field and office duties related to the regulation of the automotive repair industry. Responsibilities include, but are not limited to, investigating consumer complaints, conducting inspections and audits of automotive repair facilities, and ensuring compliance with the Automotive Repair Act (ARA) and related laws and regulations.

The APR collects, analyzes, and preserves evidence, prepares detailed investigative reports that may lead to disciplinary actions, and may provide testimony describing BAR findings in administrative, civil, or criminal proceedings, including small claims court. This position requires technical knowledge of automotive repair practices and the ability to interpret and apply complex laws, policies, and procedures to protect California consumers from fraudulent and unsafe automotive practices and promote compliance within the automotive repair industry.

Assignments may vary in complexity and responsibility appropriate to the incumbent's skill and range level within the classification. As an incumbent gains experience, they are expected to perform duties with increasing independence, complexity, and higher consequence of error.

• The APR position is not eligible for a 4/10/40 schedule.

Incumbents with experience in the following area of expertise are highly sought after and encouraged to apply:

• Automotive Systems Diagnosis and Repair
• Motor Vehicle Emissions Controls Testing and Repair
• Automotive Collision Repair and Refinishing.

* Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply*.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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You will find additional information about the job in the Duty Statement.

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

The incumbent works 40 hours per week including time spent in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Stationary position requirements in the office are consistent with office work. Approximately 75% of time is spent in the field, includes remaining in a stationary position, driving, and ambulating for extended periods during fieldwork. Frequent hand manipulation and body movements are expected. Occasionally, the incumbent must maneuver around, underneath and/or over obstacles during investigations.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• AUTOMOTIVE PROGRAM REPRESENTATIVE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-

Position #(s):

XXX

Working Title:

Enforcement Investigator

Classification:

AUTOMOTIVE PROGRAM REPRESENTATIVE

$5, $7,284.00 A

$6, $8,008.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Contra Costa County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Bureau of Automotive Repair

Work Shift:

8:00AM - 5:00PM

Work Week:

Monday - Friday

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

The Bureau of Automotive Repair's mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.

This position is located in Hercules, CA.

**Free Parking**

Special Requirements

Drivers License
The position(s) require(s) a valid California driver's license (CDL). Provide a photocopy in PDF format of the front and back of your CDL, clearly showing your name as stated on the license, issuing state, CDL number, class, and expiration.

Medical Evaluation
The position(s) require(s) Medical Clearance prior to being hired.

Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Vehicle Safety Systems Inspection, Smog Technician, and or Smog Inspector.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/2/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral