Call Center Agent

Kingland Construction Services is seeking a dedicated Remote Call Center Agent to join our dynamic team. This role is essential in delivering exceptional customer service and support, acting as the first point of contact for our clients and partners. If you thrive in a fast-paced environment and enjoy helping others, this opportunity offers a rewarding way to contribute to our company's success from the comfort of your home.

• Answer inbound calls and respond to customer emails promptly and courteously.
• Identify customer needs and offer appropriate solutions or escalate when necessary.
• Document all interactions accurately in the company's CRM system.
• Follow up on pending issues to ensure timely resolution.
• Maintain up-to-date knowledge of company products, services, and policies.
• Adhere to company guidelines and quality standards in all communications.
• Contribute to team goals and participate in ongoing training and development.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using CRM software and basic computer applications.
• Ability to work independently in a remote setting with minimal supervision.
• Reliable internet connection and a quiet workspace.
• Flexibility to work varied shifts as needed.

• Competitive compensation and performance incentives.
• Opportunities for professional growth and skill development.
• Supportive and inclusive team culture.
• Access to company resources and training programs.

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