Sales Associate

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone's job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION POSITION EXPECTATIONS

Position Summary  

The Sales Associate assists the Store Management Team in overall operations of the store to maximize collections, production, sales, salvage, and customer service.

Responsibilities

Core Competencies

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.

Dependability

Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent

attendance.  Accountable and can be relied upon during challenging and unexpected

situations.

Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.  

Teamwork

Works collaboratively and respectively with others and is sensitive to team member

engagement. Communicates openly seeking and providing support.  Shares knowledge,

provides assistance, and contributes well as a leader, facilitator, or participant. Accountable

to team.

Job Specific Competencies

Initiative

Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.

Integrity & Trust

Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others.

Patience

Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.

Sales Skills

Demonstrates skills and methods used in selling, persuading, pr promoting goods. Profit oriented. Aware of competition strategies and tactics in the marketplace. Aggressively makes decisions and realizes business implications. Knows product and understands Goodwill practices and trends affecting the workplace. 

Education, Experience and Requirements

Required

Preferred

Environmental Factors

Physical Factors

Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.