Customer Service Representative For custom print

Overview
We are seeking a dynamic and customer-focused Customer Service Representative to join our custom apparel print shop. This role involves engaging with customers, managing sales transactions, and providing exceptional service to ensure a positive experience. The ideal candidate will possess strong communication skills, sales experience, and a passion for helping customers bring their creative ideas to life. Prior experience in retail or B2B sales, or supervising is a plus.

Responsibilities

• Greet customers warmly and assist them with product selections and customization options in person, over email and on the phone.
• Manage CRM software, including processing payments.
• Upsell products and promote additional services or merchandise to enhance customer satisfaction and sales.
• Demonstrate custom product options and explain customization processes clearly.
• Provide excellent phone etiquette when handling inquiries or taking orders remotely
• Assist in supervising daily leads and tasks as needed.
• Support inventory purchasing of custom goods and final delivery to customers.
• Engage in effective communication with team members to coordinate workflow and customer service efforts.

Skills

• Strong customer service skills with the ability to communicate effectively both in person, email and over the phone.
• Experience with CRM systems, and sales funnels.
• Proven sales ability with upselling techniques and retail math knowledge
• Bilingual proficiency is a plus, but not required.
• Ability to demonstrate products confidently through product catalogs in person and over email. Be able to explain decorating method details clearly.
• Excellent phone etiquette and professional communication skills
• Basic math skills for transactions, inventory counts, and sales calculations.

Join our team to help customers create personalized apparel while developing your sales expertise in a vibrant print shop environment. We value proactive individuals who are enthusiastic about delivering outstanding service and fostering a welcoming purchasing atmosphere.

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Work Location: In person