Operations Manager

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Operations Manager - Corporate Office, Lancaster, PA.

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn't be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,200 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Position Summary:

The Operations Manager supports the Property Management Department by supervising the Traveling Managers and overseeing a variety of operational and administrative functions. The role is responsible for coordination, documentation, project management, and program support to ensure consistent departmental operations.

Operations & Departmental Support

• Coordinate and organize departmental operational activities, schedules, and follow-up items.
• Supervise Traveling Managers, including workload planning, assignment review, and ongoing coordination.
• Maintain department tracking systems, project lists, calendars, and organizational tools.
• Assist with departmental work plans, project plans, timelines, and related data tracking.
• Prepare reports, summaries, meeting materials, and department-wide updates.
• Assist with updating forms, procedures, and departmental materials.

Program & Documentation Coordination

• Maintain documentation, deadlines, and follow-up requirements for departmental programs.
• Organize materials and information needed for program/grant submissions.

Project Management

• Manage assigned projects from initiation through completion, including timelines, documentation, and deliverables.
• Prepare agendas, materials, and updates for departmental meetings and planning sessions.

Bond Deals, HOP Grants & Funding Programs

• Coordinate required documentation and submissions for bond deals, HOP grants, and related funding programs.
• Track deadlines, reporting requirements, and program milestones.

Administrative & Reporting Functions

• Prepare operational summaries, dashboards, and written materials for the department.
• Maintain organized departmental files, project folders, and documentation systems.
• Support departmental meetings through preparation of agendas, materials, and follow-up tracking.

Other Responsibilities

• Assist during urgent operational situations requiring department-level coordination.
• Perform additional duties as assigned.

Education, experience, and special requirements:

High School Diploma

Three Years of Property Management Experience

Core Competencies (skills, knowledge, or abilities):

• Experience in property management operations, program coordination, or administrative support preferred.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Clear written and verbal communication skills.
• Experience supervising or coordinating staff preferred.
• Proficiency with Microsoft Office Suite and Yardi.
• Ability to travel to properties as needed.

Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. Strives for excellence and motivated to give their best.

Teamwork and Collaboration: Able to work with colleagues toward shared goals. Understands the value of collaboration and teamwork to the success of their role and willingly shares responsibility and recognition when contributing to the capacity of the team. Works effectively and respectfully within and across teams and departments.

Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; is mindful of managing and expressing one's emotions respectfully in all situations. Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in professional development. Recognizes the importance of racial equity, diversity, and inclusion (REDI) and able to build knowledge and understanding of REDI concepts.

Results Oriented: Reliably delivers intended results, on time and within budget. Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.

Normal work environment:

• Primarily office-based with occasional property visits, 2 days hybrid offered in accordance with HDC current policy.

• May require walking properties and climbing stairs during onsite work.

• Occasional evening or weekend hours may be required in case of an emergency
• May require up to 30% travel

Equal Opportunity Employment

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.