E-commerce & Fulfillment Supervisor

Job Summary

The E-commerce & Fulfillment Supervisor oversees daily e-commerce operations and provides direct supervision of the shipping department to ensure timely, accurate, and efficient order fulfillment. This role focuses on hands-on management of e-commerce platforms and online marketplaces while also leading shipping operations. The position requires strong computer skills, effective people management, and the ability to analyze data and workflows, coordinate logistics, work with vendors, and balance multiple priorities in a fast-paced, collaborative environment.

Job Responsibilities

E-commerce Platform Management & Analytics

·       Manage and update company e-commerce platforms and third-party marketplaces (e.g., Amazon, Home Depot, and similar portals), including product listings, pricing, inventory availability, content, and order status

·       Ensure product data, images, descriptions, and platform-specific requirements are accurate and compliant across all channels

·       Monitor daily order flow across all e-commerce systems and marketplaces to ensure timely processing and fulfillment

·       Analyze e-commerce and fulfillment system analytics, including order volume, fulfillment timelines, inventory accuracy, error rates, and sales trends

·       Generate reports to track performance, identify issues, and support data-driven decision-making

·       Maintain strong attention to detail while managing multiple e-commerce systems and competing priorities

Fulfillment & Shipping Department Supervision

·       Supervise and coordinate day-to-day shipping department operations to ensure orders are packed, shipped, and invoiced accurately and on time

·       Provide day-to-day guidance, direction, and support to shipping staff to maintain a professional and productive work environment

·       Oversee the full fulfillment process, including picking, packing, shipping, and end-of-day invoice reconciliation

·       Ensure compliance with safety, quality, and operational standards within the shipping department

·       Troubleshoot shipping delays, order discrepancies, and fulfillment issues in collaboration with Customer Service

Vendor, Process & Cross-Functional Support

·       Coordinate with shipping carriers, logistics partners, and e-commerce service providers

·       Support vendor management and contract negotiations, including reviewing service levels, costs, and performance

·       Monitor shipping costs and carrier performance; recommend operational or cost-saving improvements

·       Collaborate with Sales, Customer Service, Production, and other departments to support seamless order fulfillment

·       Maintain flexibility to assist other departments as needed, recognizing this is a blended, operations-focused role

·       May occasionally travel to trade shows

·       Perform other duties as assigned

Skills and Qualifications

Required:

· years of experience in e-commerce operations, fulfillment, logistics, or shipping, with at least 1 year in a supervisory or leadership role

·       Strong computer skills, including Microsoft Office, e-commerce platforms, online marketplaces, and ERP or inventory management systems

·       Demonstrated management skills, including the ability to lead teams, set expectations, and maintain accountability

·       Strong attention to detail with the ability to prioritize and manage multiple tasks in a fast-paced environment

·       Experience analyzing data and system analytics to drive process improvements and operational efficiency

·       Strong organizational, problem-solving, and time-management skills

·       Professional communication skills and a collaborative, solutions-oriented approach

·       Ability to lift, move, and handle products in a shipping or fulfillment environment as needed

Preferred:

·       Hands-on experience managing e-commerce platforms, online marketplaces, or similar digital sales channels

·       Familiarity with shipping platforms and carrier systems

·       Experience supporting vendor relationships or contract discussions

·       Background in manufacturing

·       Prior experience managing or supervising a team

Compensation & Schedule

·       Standard hours: 8:00 AM – 4:00 PM CST, Monday through Friday

·       Salaried, exempt position

·       Compensation commensurate with experience and qualifications

·       Compensation includes base salary, health benefits, and 401(k) plan with company match

Job Location

·       Onsite position based in Jacksonville, IL