Veterinary Receptionist

Edinger Surgical Options is recognized as the Midwest's premier orthopedic veterinary hospital, specializing in advanced surgical care for dogs and cats. Since 2012, families and referring veterinarians have trusted us for our commitment to compassionate care, which is reflected in our excellent 4.8-star Google rating. You will join an established team that focuses on achieving better options and better care. If you are ready to use your expertise in a state-of-the-art surgical setting, this is where you will grow. We know that the quality of our medicine rests entirely on the expertise of our teammates. While you focus on the advanced procedures required of a specialty center, we focus on your professional development. We are part of a network that strongly believes in a culture of growth and education. You will have access to internal specialty consultations and mentorship that ensures you are supported in your journey. Programs are in place to help all teammates achieve their career goals, whether that involves becoming a credentialed technician or moving into leadership roles where you can do your best work. As a dedicated surgical center, the medicine practiced at Edinger Surgical Options is unparalleled. You will be working alongside board-certified DACVS Small Animal Veterinary Surgeons, including Medical Lead Dr. Adam Eby and Dr. David Edinger. Our focus is deep specialization, including Orthopedic Disorders, Sports Medicine, and dedicated RECOVERY STAY programs. You will be supported by a state-of-the-art facility designed specifically to facilitate high-level orthopedic surgical care and ensure unmatched outcomes for our patients. Madison, Wisconsin, provides a welcoming, high-quality community environment to balance your professional commitments. As a desirable city in the Midwest, Madison offers a superb location for all veterinary professionals seeking a home that supports both career success and personal life satisfaction. When you join Edinger Surgical Options, you gain access to a community built on trust, demonstrated by the strong local reputation and exceptional patient outcomes we achieve every day.

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.