Patient Care Coordinator

West Loop Veterinary Care is offering a full-time customer service focused patient care coordinator position as the face and voice of our hospital and brand. We are looking for a detail-oriented individual who will share the passion for our mission of providing exceptional medical care to our patients and excellent service to our clients. In this position you will find positive experiences, can communicate openly with coworkers and clients, and showcase your ability to go above and beyond for our families and their pets.

Your daily responsibilities will include ensuring patient health by serving our clients, coordinating patient care, maintaining a professional impression and ambiance, facilitation of electronic medical records and providing support to our veterinarians and technical team.

About our Practice…

West Loop Veterinary Care is an organized, state of the art, American Animal Hospital Association (AAHA) accredited, and Cat Friendly Certified practice conveniently located near public transportation in Chicago's West Loop Neighborhood. Our seasoned veterinary team works together to be the solution for our clients and each other. We are committed to building strong relationships for life with our neighbors and know that we are stronger when we work together towards our values and mission.

You will enjoy your working environment while we provide you with the resources necessary to achieve your career goals.

Requirements:

· Experience working in a client or customer facing position with frequent client interaction

· Problem solving and quick-thinking skills

· Accomplished communicator with superior interpersonal and client-service skills

· General knowledge of hospital organization and interest in client service and pet care

· Ability to work effectively with a team and efficiently in a fluctuating environment to accomplish common goals.

· Flexibility to work evenings and weekends based upon the needs of our clients.

· Compassion and enthusiastic with a positive can-do attitude.

Preferences:

· 1-2+ Years of hands-on experience working as a customer service representative or receptionist in a small-animal clinic.

· Experience with practice management software suites, electronic record keeping and/or data entry.

· Experience with a multi-line phone system.

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person