Community Manager, Austin,

Common Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. We deliver quality workspace products, services, and amenities inside state-of-the-art buildings over meaningful moments, specialty coffee, and unparalleled hospitality. Since we first opened in 2012, we believe people-focused workspaces are the key to happy professional environments. Our co-working spaces exist to help people enjoy showing up to the office to do what they do best every day of the week.

Community Managers play an integral role on our Community Team, serving as the driving force behind Common Desk's day-to-day hospitality operations in a given market. Their primary focus is to ensure that guests, members, and staff have an exceptional experience. To succeed in this role, individuals must possess a strong sense of empathy and excellent interpersonal skills, with a willingness to go above and beyond to serve customers promptly. 

As natural leaders, Community Managers set the standard for legendary hospitality, inspiring their peers to follow suit. Effective communication is a core strength of Community Managers, using this skill to motivate their teams towards excellence, and they are intentional about building meaningful relationships, understanding that exceptional member treatment is the foundation of our success.

They strike a balance between being people-oriented and goal-driven, recognizing that our Community Teams and company's success hinge on the convergence of both. 

• Oversee all hospitality operations across multiple locations. 

• Elevate the experience for guests and members, striving for excellence. 

• Manage 2-3 Community Teams, providing coaching, training, and support for staff.

• Handle P&L and budget management, identifying market-wide trends. 

• Ensure that all Common Desk locations meet operational and member satisfaction standards.

• Offer support and leadership to Community Teams within the market. 

• Collaborate with other Community Managers, VPs, and Support Team members to optimize strategies and tactics. 

• Conduct tours of the location for potential members. 

• Work closely with the Community Sales Manager to deliver timely, accurate, and quality proposals.

• Act as a leader and resource for Community Leads and Community Associates, providing mentorship and assistance. 

• Collaborate with Community, Accounting, and Real Estate teams to communicate monthly performance metrics to key stakeholders. 

• Foster employee satisfaction and development through weekly 1:1s with team members, tracking monthly trends. 

• Be accountable for team and location performance, ensuring quarterly KPIs are met for all locations on your team. 

• Plan and oversee employee events, such as team-building exercises, happy hours, and staff development. 

• Prioritize, delegate, execute, and support day-to-day tasks to deliver a world-class guest experience and ensure team accountability.

• Address day-to-day issues to maintain a seamless experience for guests and members.

• Ensure timely billing completion through the Common Desk App in coordination with the Community and Accounting teams. 

• Mindfully manage location performance, proactively addressing any areas of concern.

• Assist in maintaining positive relationships with Property Managers and landlords.

• Approach problem-solving with a customer-centric and member-focused mindset, consistently enhancing everyone's workday. 

• Model adaptability, teachability, proactiveness, and sound judgment for the teams you lead.

• Customer Focus: Delivering strong customer relationships and delivering customer-centric solutions. Those who please customers will win the most. Winning organizations are always customer-oriented and responsive. 

• Nimble Learning: Active learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Solving problems we've never come across. Trying solutions we have never tried before. Analyzing problems in new contexts and in new ways. 

• Financial Acumen: Interpreting and applying an understanding of key financial indicators to make better business decisions. 

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Trust lies at the heart of effective relationships. Whether in or out of the workplace, trust generates feelings of goodwill. 

• Manages Conflict: Handling conflict situations effectively, with a minimum of noise. Managed well, conflict provides a forum for finding alternatives, even breakthroughs, in building relationships and solving problems. You begin to see conflicts less as headaches and more as opportunities. Issues get resolved. Collaboration improves. Solution focus replaces negativity and recrimination. Things progress in a positive direction. 

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Employee engagement results in improvements in profitability, quality, productivity, revenue, customer satisfaction, innovation, and retention.

• 5+ years or equivalent experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability.

• 2+ years of management experience of leading a team made up of individual contributors.

• Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.

• Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units. Direct P&L accountability and ability to understand and drive results through the management of financial levers.

• Must have strong verbal and written communication skills, project management, and business operations experience.

• Like challenges, and embraces change in a fast-paced environment.

• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

• Must be open to possible travel 20-30% of the time, depending on which area(s)/buildings you'll oversee.

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Base Pay: $65,000 to $68,000 Yearly

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan