Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Fraud Prevention Services

Why Consider This Job Opportunity

• Salary up to $12.25/hr
• Paid training provided to enhance your skills
• Comprehensive medical, dental, and vision insurance
• Paid time off and employee discounts available
• Opportunities for career advancement within the organization
• Full-time, non-seasonal position offering stability

What To Expect (Job Responsibilities)

• Handle inbound calls regarding suspected fraud traffic, identity theft, and credits
• Create cases for customers and update order information related to fraud
• Make outgoing calls to follow up on fraud orders and secure equipment
• Analyze network traffic and orders to assess risk and mitigate fraud
• Manage high-volume workload effectively to mitigate fraud

What Is Required (Qualifications)

• Must be 18 years of age or older
• High School Diploma or equivalent
• Must provide your own computer monitor; remaining equipment will be provided
• Excellent communication skills and the ability to remain engaged on the phone throughout your shift
• Must have high-speed internet and the ability to connect directly to an Ethernet portal

How To Stand Out (Preferred Qualifications)

• Ability to operate multiple windows and tabs smoothly while providing excellent customer experience
• Superb attendance record, ensuring availability when customers need assistance
• Schedule flexibility to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.