Sales Support Specialist

Job Description:

The primary functions of the Sales Support Specialist – Dealer Partner are to support Dealer/Distributor partners, facilitate order entry and post-sale support. The candidate will have strong interpersonal skills, customer focused, and results driven.

The Sales Support Specialist must be hands-on and detail-oriented, but also able to see the big picture.  This role will have direct influence and impact to the Channel Sales team members.  Consistency in applying policies and procedures is critical.  This role is very customer focused providing accurate information to all relevant constituents.  The individual must be a professional, who can deliver results and coach for improvement.   The Sales Support Specialist must have strong interpersonal and communications skills.  The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to make difficult business decisions, especially those that involve people.  The individual must be skilled to lead a team through the change curve and adoption of presented process, procedure, product, or responsibility changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate & process all incoming dealer and distributor orders daily.
• Monitor Dealer inbox and ensure timely reply to inquiries.
• Ensure orders entered comply with dealer coding parameters, premotions, and pricing.
• Generate Return Material Authorization in the instances where post sale support is required.
• Utilize and maintain dealer list, complete with shipping and billing information
• Monitor Orascoptic Dealer Dashboard Nuevo in Tableau for timely shipments.
• Assist with month and quarter end activities.
• Handle other duties and projects as assigned.

Job Requirements:

MINIMUM REQUIREMENTS

• Proficiency with data review/analytics
• Exceptional attention to detail
• Intermediate Proficiency with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)

PREFERRED REQUIRMENTS 

• Excellent verbal and written communication skills necessary to determine steps to resolve issues with inputs from sales team
• Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc.
• Results orientation – Must consistently deliver results.
• Communication – Must be able to effectively communicate in both written and verbal forms.
• Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism.
• Positive Attitude – Does what it takes to successfully accomplish goals

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Target Market Salary Range:

Actual compensation packages take into