Server

Job Overview
Lo-Lo's Chicken & Waffles is looking for an outgoing, attentive, and service‑driven Server Leads/Server Assistants/Servers to join our team. If you enjoy creating memorable guest experiences, thrive in a fast‑paced environment, and take pride in delivering exceptional hospitality, this role is a great fit.

Position Summary:

The Server is responsible for delivering an exceptional dining experience by providing attentive, friendly, and efficient service to all guests. This role includes greeting and seating guests, taking accurate food and beverage orders, delivering items promptly, and anticipating guest needs throughout their visit. Servers maintain strong knowledge of the menu, ensure proper table maintenance, and collaborate closely with hosts, bartenders, and kitchen staff to support smooth and consistent service. Success in this position requires excellent communication skills, a positive attitude, and the ability to stay organized and composed in a fast‑paced environment.

The Server Assistant supports the front‑of‑house team by ensuring a smooth and efficient dining experience for all guests. This role is responsible for assisting servers with table maintenance, delivering food, refilling beverages, clearing and resetting tables, and keeping service areas clean and organized. The Server Assistant helps maintain the pace of service by anticipating needs, responding quickly to requests, and working closely with servers, hosts, and kitchen staff. Success in this position requires strong teamwork, attention to detail, and the ability to stay focused and efficient in a fast‑paced environment.

The Server Lead plays a key role in delivering an exceptional dining experience while supporting and guiding the front‑of‑house team. This position combines high‑level guest service with leadership responsibilities, including overseeing shift flow, assisting with training, and ensuring service standards are consistently met.

The Server Lead greets and assists guests, takes accurate food and beverage orders, delivers items promptly, and anticipates guest needs throughout their visit. They maintain strong menu knowledge, support table maintenance, and collaborate closely with hosts, bartenders, and kitchen staff to ensure smooth, efficient service. Success in this role requires excellent communication skills, strong leadership presence, and the ability to stay organized and composed in a fast‑paced environment.

Key Responsibilities-Server:

• Greet guests warmly and provide an excellent dining experience

• Suggest menu items and upselling specials, food, and beverages including alcohol

• Maintain knowledge of menu items, specials, and ingredients

• Take food and beverage orders accurately and efficiently

• Deliver food and drinks promptly while ensuring proper presentation

• Anticipate guest needs and respond with professionalism and care

• Process payments and handle transactions responsibly

• Keep service areas clean, organized, and guest‑ready

• Perform side duties and other tasks assigned by management

• Collaborate with hosts, server assistants, bussers, bartenders, and kitchen staff to ensure smooth service

Server Assistant

• Handle busy periods with professionalism and a positive attitude

• Perform and adhere to legal standards of alcohol service; conduct ID checks, strictly monitor guest alcohol consumption, and perform service refusal during overconsumption

• Assist servers by delivering food, refilling beverages, and clearing tables

• Run food from the kitchen to guests with accuracy and professionalism

• Maintain clean and organized dining areas, service stations, and side‑work areas

• Reset tables quickly and efficiently to support smooth seating flow

• Support servers during busy shifts with a positive, team‑focused attitude

• Monitor guest alcohol consumption and report excessive consumption to servers, bartenders, and management

• Follow all sanitation and safety guidelines

• Perform side work and other responsibilities as assigned by management

• Work collaboratively with servers, hosts, bartenders, and Expo to ensure smooth service

• Provide friendly, attentive service to ensure guests feel welcomed and cared for

• Greet guests warmly and provide an excellent dining experience

• Suggest menu items and upselling specials, food, and beverages including alcohol

• Maintain knowledge of menu items, specials, and ingredients

• Take food and beverage orders accurately and efficiently

• Deliver food and drinks promptly while ensuring proper presentation

• Anticipate guest needs and respond with professionalism and care

• Process payments and handle transactions responsibly

• Keep service areas clean, organized, and guest‑ready

• Perform side duties and other tasks assigned by management

Server Lead

• Support servers, hosts, bussers, and bartenders to maintain smooth service flow

• Act as a point of contact for guest concerns and assist with service recovery

• Help manage table rotation, pacing, and communication between FOH and BOH

• Lead or assist with pre‑shift meetings, sharing specials and reinforcing service standards

• Assist with training new servers and reinforcing best practices

• Step into service roles as needed during high‑volume periods

• Monitor dining room cleanliness, readiness, and adherence to company standards

• Uphold and model professionalism, teamwork, and hospitality expectations

• Collaborate with hosts, server assistants, bussers, bartenders, and kitchen staff to ensure smooth service

• Handle busy periods with professionalism and a positive attitude

• Perform and adhere to legal standards of alcohol service; conduct ID checks, strictly monitor guest alcohol consumption, and perform service refusal during overconsumption

What We're Looking For:

• 2 years previous serving experience (Server). Minimum 3 years serving experience; 2 years leadership or lead‑server experience preferred (Server Lead). Previous restaurant experience preferred but not required (Server Assistant)

• Strong communication and multitasking skills

• Friendly, positive attitude with a passion for hospitality

• Ability to stay calm and efficient during busy shifts

• Reliable, punctual, team‑oriented, eager to serve

• Ability to lift up to 50 lbs and be on your feet for extended periods

• Flexible availability, including evenings, weekends, and holidays

• Strong understanding of health regulations and ability to enforce cleanliness standards.

• Required certifications Food Handler's Certification and TABC

Pay: $ $12.00 per hour

Expected hours: 10.0 – 30.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person