supv station care

POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED

THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS

EDUCATION and/or EXPERIENCE

Associate degree in Business Administration, Business Management or related field is required. Four years of

customer service delivery experience in a service organization (i.e. transportation, hospitality, restaurant,

etc.). Previous experience in a supervisory capacity is required. Excellent verbal and written

communications, analytical, and problem-solving skills are required. In lieu of the educational requirement,

directly related experience may be substituted on a year-for-year basis.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments

SUMMARY

Supervises the day-to-day activities associated with all elements of the MARTA customer and employee station

experience including, but not limited to, full functionality of customer facing amenities and back-office systems that

impact safety, security and service delivery. Ensures station appearance, cleanliness and amenity performance are

maintained above established Standards of Care. Ensures patrons enjoy their travel through MARTA rail stations

from any point of arrival or departure to include all paid and unpaid station areas and grounds such as parking lots

and decks, KISS rides, bus loops, sidewalks, stairs, elevators and escalators. Oversees the maintenance of all major

amenities such as lighting, faregates, audio visual equipment, signage, phones, benches, and artwork to be clean,

presentable and highly functional. Proactively plans short and long-term activities to provide the best possible

customer experience. Plans, evaluates and works to continually improve subordinates work performance and

customer service skills, and renders assistance, as required.

This position has been identified as having responsibility for transit safety oversight at MARTA

and is required to comply with the training requirements identified in the Authority's Agency

Safety Plan. Training requirements must be completed within 3 years of employment

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Proactively plans and supervises all customer service delivery and cleaning activities to include light and heavy

rail station cleaning to ensure the best possible customer experience.

1. Stays highly visible while continuously monitoring and coaching subordinates who are responsible for

delivering customer service and cleaning the totality of the rail station environment. Holds subordinates

accountable for meeting established work performance standards.

1. Ensures subordinates are properly trained in all aspects of customer service delivery to include effectively

supporting large scale events and service disruption recovery.

1. Works collaboratively with the Zone Superintendent to continually improve internal and external factors

affecting the customer experience by using work programs, performance measures and customer surveys to

implement and recommend rail station improvements and enhancements. May act in place of a Zone

Superintendent on an as-needed basis.

1. Interacts with other MARTA business units, contracted service entities, and other stakeholders in order to

maintain and enhance the rail station environment to the betterment of both internal and external constituencies.

1. Promotes a Safety-First Culture and works diligently to mitigate all real and potential hazards to personnel and

property.

1. Performs other related duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid Georgia driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.

1. Must pass physical examination required by MARTA including alcohol/drug screen.

2. Walks or stands up to 6 hour per day.

3. Sits for up to 6 hours per day (including breaks, lunch, etc.).

4. Climbs in and out of rail cars in yards and mainline and climbs several flights of stairs.

5. Kneels, squats, or bends up to 1 hour per day.

6. Occasionally cranks hand switches in yards and mainline.

AMERICANS WITH DISABILITIES ACT

If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary Grade -16

Classification -non-represented

Number of Openings -4

Salary Range -$51,516 Min- $77,274 Max