ro technical records specialist 3

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho State Tax Commission is seeking a motivated and detail-oriented Technical Records Specialist 3 (TRS3) to join our Revenue Operations Division. This position will serve as a Subject Matter Expert (SME) in Individual Income Tax processing with a focus on amended returns.

This is an excellent opportunity for someone who enjoys training others, managing seasonal staff, performing quality assurance, and contributing to process improvement initiatives within state government.

The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2. A compensation analysis will be completed for the selected candidate.

Key Responsibilities

• Train and mentor staff.
• Develop, update, and deliver training materials, manuals, and procedure guides.
• Conduct quality assurance reviews of staff work and provide feedback.
• Serve as a Subject Matter Expert for Individual Income Tax in system upgrades, testing, and process flows.
• Process income tax returns and maintain production accuracy standards during non-peak seasons.
• Maintain and update procedures for staff to reflect system and legislative changes.

• Collaborate with Stakeholders to ensure consistent, efficient processes.

• Minimum Qualifications:

Some knowledge of supervisory practices.

Experience:

• records management;
• interpreting, applying or explaining state or federal laws, rules, and policies;
• researching and reviewing legal documents for compliance with laws and to identify and resolve complex issues (e.g. court orders, contracts, ownership, deeds, trusts, tax returns);
• creating correspondence and documents using word processing software.

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

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What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise (ISTC Recruiter should remove this bullet point if the position is for a field office)
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact TTY/TTD: 711), or email (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.