Security Supervisor

ESSENTIAL FUNCTIONS

• Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
• Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
• Clear and effective oral and written communications skills.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Performs the duties of a Security Officer in accordance with post orders and company policy.
2. The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees while continuously maintaining the standards of excellence in presentation and professionalism. This is also a requirement of your staff.
3. Provide lead direction at assigned client site; to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
4. Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
5. Knowledge of life safety systems, fire panels, CCTV system computers. Staff is to ensure the continuous and safe operation of all access doors is critical. Maintain contact with authorized personnel/contractors who are responsible for maintenance and upkeep of said devices.
6. Equipment operation will include use of portable radios, telephones, copy and fax machines, computers and tools (including handcuffs and OC spray). This includes making daily inspections of all vehicles assigned to job site and noting any damages so that repairs can be handled immediately thus always maximizing use of the units.
7. May counsel and discipline personnel as appropriate; seek advice from company management or designated representatives as appropriate; meet personally with employees and documents counseling and disciplinary actions.
8. Assists in the training of Security Officers and Shift Lead Officers, and review post orders ensuring that Officers have competent knowledge of assignments.
9. Assists in the submission of payroll and personnel information to the company as designated.
10. Act to ensure adequate security coverage of all posts in conjunction with company management or designated company representatives.
11. Inspects posts as scheduled and meets with Staff to outline tasks and responsibilities. Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
12. Carry out other duties as assigned by Director of Security.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

• Must be at least 24 years of age.
• Must pass a clear background and drug screening.
• High School Diploma and/or equivalent.
• Associate's degree in related field is preferable, or equivalent combination of education and experience.
• Minimum 2 years prior experience in retail security, loss prevention, life safety, CCTV systems and web-based DAR/Reporting systems .
• One year (1yrs) of which must be in the capacity of a supervisory position within the Security Industry.
• CPR/AED/First Aid Certification a plus.

Competencies (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong verbal intervention/deescalation skills.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.