Sales and Production Coordinator

NEYRA Industries is a family-owned company built on a foundation of quality and integrity. We have over 50 years of experience and innovation in the pavement maintenance and athletic surface industry. We are currently looking for a Customer Service Specialist to join our team.

JOB SUMMARY: The Sales and Production Coordinator is responsible for bridging sales and operations, managing customer orders, schedules, and logistics to ensure smooth workflow from order to delivery, coordinating with teams, tracking sales, and keeping clients updated on progress, acting as a key link between clients, sales, and production. Priorities include managing customer orders, tracking shipments, answering order and product inquiries from sales and customers, and provide production updates, ensuring targets are met and customer satisfaction is high.

The Sales and Production Coordinator supports revenue growth by managing inbound customer inquiries, tracking orders through the production and logistic processes, providing product information, and coordinating between customers, production, logistics, and technical support. This role ensures exceptional customer service and accurate communication while maintaining a strong understanding of the company's coatings, emulsions, and related product lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.

The Sales and Production Coordinator role ensures sales promises align with production realities, improving efficiency, boosting customer satisfaction, and helping achieve company sales goals by keeping everyone informed and operations running smoothly.

Customer Service and Communication Responsibilities

• Models Neyra's core values and consistently communicates the company's purpose to production team members.
• Serve as the primary internal point of contact for distributors, sales, plant managers, contractors, and direct customers.
• Serve as a liaison between sales, production, customer service, and customers, providing updates on delivery dates and potential delays.
• Respond promptly to calls, emails, and online inquiries regarding product availability, pricing, lead times, and order status.
• Build strong relationships through professional, proactive communication.
• Troubleshoot customer concerns and escalate issues as needed.

Sales Support & Order Management

• Manages customer, distribution and plant orders in the point-of-sale system with accuracy.
• Works with customer service specialists on any questions or issues with customer orders.
• Monitor open orders and coordinate changes, cancellations, and expedited requests.
• Coordinate and schedule transportation with both internal and external partners, track shipments, and manage logistics for product delivery as needed.
• Track order progress with production and shipping teams to ensure on-time delivery.
• Follow up on quotes, samples, and pending opportunities.
• Maintain customer profiles, pricing matrices, and approved terms.

Product Knowledge

• Develop a solid understanding of the company's coatings, sealers, emulsions, additives, and packaging configurations.
• Provide customers with product recommendations based on application, substrate, climate, and performance requirements.
• Understand basic technical data—viscosity, solids content, coverage rates, color options, etc.
• Coordinate with technical support for more complex questions.

Operations Coordination

• Communicate customer needs to production planning—priority orders, custom batches, packaging requirements, etc.
• Confirm inventory levels with warehouse/operations.
• Assist in scheduling pickups, LTL shipments, and tanker deliveries.

Sales Growth & Retention

• Support the field sales team with customer follow-ups, sample coordination, pricing support, and project tracking.
• Identify add-on sales opportunities (additional totes, pallets, accessories, complementary products).
• Notify customers of promotions, new products, or inventory replenishment.
• Engage lapsed customers with reactivation calls and email outreach.

Administrative and Reporting

• Maintain databases, handle paperwork (like BOLS, pick tickets, etc.), and support overall departmental efficiency.
• Ensure accurate data entry in CRM and other systems.
• Prepare daily/weekly reports (order intake, backlog, pipeline updates).
• Assist with RFPs, bids, and submittal packages as needed.
• Generate invoices, credit memos, and return authorizations in coordination with accounting.

KEY PERFORMANCE INDICATORS:

• Order accuracy and minimal corrections
• On-time response to customer inquiries
• Quote-to-order conversion rate
• Customer satisfaction feedback
• Sales support turnaround time
• Reduction in internal order errors (packaging, wrong product, wrong dates, etc.)

PERFORMANCE FACTORS: The key competencies described here are core abilities that translate into desired on-the-job behaviors which contribute to the person successfully carrying out the assigned duties and responsibilities of this job.

• Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers.
• Flexibility: Responds promptly to shifts in direction, priorities and schedules; demonstrates agility in accepting new ideas, approaches and/or methods; effective in juggling multiple priorities and tasks; modifies methods or strategies to fit changing circumstances; adapts personal style to work with different people; maintains productivity during transitions, even in the midst of chaos; embraces and/or champions change.
• Interpersonal Skills: Strives for self-awareness; demonstrates sincere interest in others; treats all people with respect, courtesy and consideration; respects differences in the attitudes and perspectives of others; listens, observes, and strives to gain understanding of others; communicates effectively; is sensitive to diversity issues; develops and maintains relationships with many different kinds of people regardless of cultural differences.
• Personal Accountability: Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes.
• Planning And Organizing: Works effectively within established time frames and priorities; utilizes logical, practical and efficient approaches; prioritizes tasks for optimum productivity; develops procedures, processes and systems for order, accuracy, efficiency and productivity; anticipates probable effects, outcomes and risks; develops contingency plans to minimize waste, error and risk; allocates, adjusts and manages resources according to priorities; monitors implementation of plans and makes adjustments as needed.
• Self-Management: Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains required level of activity toward achieving goals without direct supervision; minimizes work flow disruptions and time wasters to complete high quality work within a specified time frame.
• Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members; raises and/or confronts issues limiting team effectiveness.

REQUIREMENTS:

• 3 – 5 years of inside sales, customer service, or