SEV Customer Service Representative

Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses.

Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today

As a Valley Cabinet team member, you'll enjoy:

• Health, Dental, Vision & Life Benefits 
• Career Growth & Opportunities for Advancement 
• Continual Pay Rate Increases 1st Year of Employment  
• Bonuses, Paid Time Off & Paid Holidays Off 
• 401(k) + Company Contribution 
• Onsite Nurse 

Job Title:  SEV CSR  

Work Location: De Pere Location 

Division/Department: Seville 

Reports To:  CSR Manager 

Full-time

Nonexempt

Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.

Essential Duties and Responsibilities:

• Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries.
• Complete the full order process which includes: adjustments, changes, custom modifications and pricing.
• Create drawing using Cabinet Vison for custom cabinets.
• Verifying order items, delivery dates, and assure proper invoicing.
• Build professional relationship with Dealers, Designers, and Sales Representative.
• Complete, maintain, and process paperwork and records. 
• Be responsive in a timely manner.
• Communicate in a clear, easy to understand way. 
• Other duties as assigned.

 Education and/or Work Experience Requirements: 

• Experience in the cabinet industry and/or using cabinet design software would be a plus
• 3-5 year of experience working in an office environment.
• Strong technical aptitude
• Confident
• Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. 
• Strong organizational and time management skills.
• Ability to work independently.
• Expert in Microsoft office.

Physical Requirements: 

Ability to perform the essential functions of the position including, but not be limited to the following:

• Office environment – use of office equipment including computer, telephone, copier/printer.
• Ability to sit at a computer for an extended period.
• Use hands to finger, handle, or feel; reach with hands and arms.
• Frequently required to walk. 
• Frequently stand, walk, stoop, kneel, crouch, or crawl. 
• Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
• Hearing and vision to normal range.
• Moderate noise.
• Verbal communication.
• Continuous contact with co-workers and public. 

Equal Opportunity Employer. This employer uses E-Verify.