Senior Laboratory Manager

ETSU Physicians is an affiliate of ETSU Health and East Tennessee State University's Quillen College of Medicine. ETSU Physicians was founded in 1978 and consists of 14 primary and specialty clinics. We employ approximately 250 people in clinical, administration and support environments.

We offer a competitive compensation package with salary based on education and experience. This comprehensive benefit package includes: health, dental, vision, disability and life insurance. Benefits also include 18 days paid time off, 10.5 paid holidays annually, a paid retirement plan with an employer matching program and more.

SUMMARY: Under the direction of the Chief Clinical Office, the Senior Laboratory Manager is responsible for the overall operation and administration of all clinical laboratory services; coordinating the activities of supervisors and personnel engaged in performing laboratory tests, quality control processes, and reporting clinical laboratory test results. Responsible for performing tests in a high-complexity clinical laboratory in multiple specialties, such as Microbiology, Serology, Hematology, Chemistry, Toxicology, and/or Immunology. The Senior Laboratory Manager also provides oversight over point-of-care (waived) testing across the practices.

*ESSENTIAL DUTIES AND RESPONSIBILITIES* include the following. Other duties may be assigned.

• Must be accessible to supervisors and testing personnel at all times while testing is performed and provide telephone or electronic consultation to resolve technical problems in accordance with policies and procedures established by the laboratory director.
• Work in close collaboration with clinic leadership to ensure lab services effectively support clinic operations and meet patient needs. This role is key in supporting a seamless, patient-centered experience through timely, accurate, and efficient lab services that meet the highest standards of care.
• Operates the laboratory under the oversight of the Medical Director
• Responsible for providing day-to-day management of test performances by supervisors and testing personnel.
• Responsible for ensuring that the laboratory supervisors monitor test analysis and specimen examinations to ensure the acceptable levels of analytic performance are maintained.
• Assure through their supervisors that all remedial actions are taken whenever test systems deviate from the laboratory's established performance.
• Assure through their supervisors that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly.
• Assure that orientation to the laboratory is provided to all testing personnel by their supervisors.
• Assure that prescribed procedures are followed in the performance of any tests within the laboratory specialties and be capable of calculating the results of the tests performed if necessary.
• Assure the proper operation, calibration, performance checks, and maintenance of all clinical laboratory instruments and equipment.
• Recognize and correct basic instrument malfunctions if necessary.
• Assure that reagents and media are prepared from a prescribed procedure and adjustments are made if necessary.
• Assure that media, reagents, and calibrators are evaluated according to established criteria.
• Assure that established quality control procedures are conducted on analytical tests, equipment, reagents, media, and products. Evaluate results of quality control and ensure implementation of corrective action when indicated.
• Determine performance specifications for new methods.
• Establish basic quality control procedures.
• Assure that comparison studies of precision, accuracy, linearity, cost, suitability, etc. are performed on new and existing procedures and results are reported in an established format.
• Correlate and interpret data based on knowledge of physiological conditions affecting results and assess plausibility of laboratory results through correlating of data when necessary.
• Specify the need for additional laboratory tests for definitive diagnostic information in prescribed instances.
• Confirm and verify results through knowledge of techniques, alternatives, and instruments.
• Recognize problems, identify the cause, develop alternatives, and determine solutions where no preset criteria are available.
• Establish and monitor quality assurance/continuous quality improvement and patient safety programs.
• Establish and monitor safety programs in compliance with laboratory regulations.
• Assure that records are maintained that demonstrate that proficiency testing samples are tested in the same manner as patient specimens.
• Assures compliances with CLIA and all applicable laws and regulations.
• Assure utilization of laboratory information systems or other methods to accurately and effectively report patient results.
• Assure that laboratory procedures are written to conform to a standardized format.
• Provide clinical orientation and supervision for students and new or less skilled laboratory personnel.
• Monitor ordering or direct ordering of drugs, solutions, and equipment and assure that records of ordering are maintained.
• Manages inventory and initiates the purchase of supplies and equipment required for the laboratory.
• Implement corporate policy and ensure compliance with all regularity and legal requirements as related to the laboratory.
• Assure OSHA-compliant laboratory safety procedures and participate in corporate safety procedures and programs.
• Provide oversight into all point-of-care (waived) tests performed across all practices and assures testing and quality control procedures are followed.
• Remain current in laboratory knowledge and skills.

SUPERVISORY RESPONSIBILITES: Directly manages supervisors and/or technical and clerical staff in the laboratories. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE: Possess a Medical Technologist degree and hold a current license as a Medical Laboratory Supervisor (General). Must have at least four years of full-time (30 hours per week) laboratory experience, or its equivalent subsequent to qualifying as a manager. Experience must be in a clinical laboratory acceptable to the Medical Laboratory Board of Tennessee and with a director at the doctoral level.

Please apply online at

EOE / AA/M/F/Disability/Vet

ETSU Physicians participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Full Time Clinical Laboratory: 4 years (Required)

License/Certification:

• current Medical Laboratory Supervisor (General) license (Required)

Work Location: In person