central admin

Job Description
Central Administration Billing Specialist

FLSA Classification

Non-Exempt

Department

Corp Center - Store

Reports to

Central Administration Supervisor

Date

January 1, 2025

Job Description
Summary/objective

The Central Administration Billing Specialist manages the status of accounts. This role will build relationships with clients, collaborate with internal departments and provide solutions to customer issues to ensure the company's revenues.

Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Receive and sort incoming payments
• Issue invoices to customers and vendors
• Manage the status of accounts and balances and identify inconsistencies
• Issue and post bills, receipts and invoices
• Update accounts receivable with new accounts or missed payments
• Ensure all customers remain informed on their outstanding debts and deadlines
• Provide solutions to any relative problems of customers
• Write thorough reports on billing activity with clear and reliable data
• Make cold calls to customers to recover financial debts
• Perform additional responsibilities as requested. Essential duties, responsibilities, and activities may change at any time with or without notice.

Competencies/skills

• Strong organizational skills
• Exceptional attention to detail
• Passion for customer service, both internal and external
• Results-driven and patient
• Excellent interpersonal skills
• Advanced Microsoft Office skills (particularly Excel, SharePoint, and Outlook)
• Excellent verbal and written communication.
• Ability to multitask and to adapt in a fast-paced environment
• Adherence to laws and best practices with customer data
• Flexibility to work extended hours as needed

Specialized knowledge and/or licenses

• Knowledge of accounting principles and accounts receivable processes

Supervisory responsibilities

No

Work environment

Working conditions for this position are in a standard office setting or work from home which is generally indoors in a controlled environment.

Physical demands

The physical demands for this position require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, use of hands to type on a keyboard, reaching with hands and arms, speaking, hearing, and vision abilities, and the ability to lift and carry up to 10 (ten) pounds

Travel required

No

Required Education And Experience

• High School diploma required or equivalent (college preferred)
• Experience working with a moving company in either customer service or operations, preferred
• Experience with order entry

EEO statement

1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.