Campground Operations Supervisor

Campground Operations Supervisor

INTRODUCTION TO ROLE:
The Campground Operations Supervisor oversees campground operations to ensure the smooth running of the property. Key responsibilities include providing excellent customer service, supervising front desk and camp store teams and managing shifts, assigning tasks, and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards.

• Benefits eligibility:
• Full-time roles are eligible for Health benefits, 401K, and property discounts

WHO WE ARE LOOKING FOR:

• Independent self-starter
• Ability to operate effectively in a fast-paced, guest-focused environment
• Competitive with a strong desire to win
• Effectively communicates to a variety of audiences and can tailor communication appropriately.
• Ability to supervise multiple people, projects and work assignments
• Availability to work evenings, holidays and weekends
• Ability to effectively use computer software, sales tracking software or CRM tools, and social media tools

WHAT YOU WILL WORK ON:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions:

• Supervise daily property operations to ensure quality service and guest satisfaction.
• Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
• Respond to guest complaints and concerns promptly and professionally.
• Ensure campground appearance and cleanliness standards are met.
• Conduct regular inspections of facilities, including rental units, common areas, etc.
• Hire, train and develop new team members, providing ongoing training for existing staff.
• Implement and maintain operational policies and procedures.

• Coordinate inventory and supply tracking, ensuring timely and effective ordering.

• Support financial performance goals to optimize revenue and minimize expenses.

• Comply with safety regulations, monitor hazards, and promote a safe work environment.
• Regularly coordinate, communicate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.
• Lead by example with flexibility and regular and reliable attendance.
• Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
• Approve and process vendor invoices, complete