Water Restoration Supervisor

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Free uniforms
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Stock options plan
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Water Restoration Supervisor

Position Summary

The Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners.

Key Responsibilities

Job & Project Management

Manage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO standards and company procedures

Respond promptly to service calls and establish efficient job flow on-site
Coordinate job requirements, resources, timelines, and labor needs
Manage job file documentation to ensure accuracy, completeness, and timely updates
Monitor and control production costs to meet project budgets

Team Leadership & Supervision

Communicate clear expectations to Production Technicians and supervise daily activities

Ensure production work is completed as scheduled and meets quality standards
Resolve job-site issues quickly and effectively as they arise
Promote accountability, productivity, and professionalism within the team

Customer Experience & Communication

Explain restoration processes and answer customer questions as needed

Monitor, communicate, and respond to customer needs or concerns to ensure satisfaction
Build and maintain strong relationships with residential, commercial, and insurance customers

Safety & Compliance

Identify safety hazards and implement appropriate control measures

Enforce all safety procedures to protect occupants, employees, and job sites
Ensure proper use and care of equipment, materials, and company assets

Facilities, Equipment & Housekeeping

Maintain cleanliness of vehicles, equipment, warehouse, and office areas

Protect and properly use all company equipment and materials

Sales & Marketing Support

Participate in sales and marketing activities, including add-on services and security checks

Identify opportunities to enhance customer value and job scope when appropriate

Qualifications

Effective written and verbal communication skills

• Minimum of one (1) year of experience in cleaning/restoration required
• IICRC certifications required
  Ability to travel locally or out of state as business needs require

Physical & Work Environment Requirements

• Ability to regularly lift 50 pounds and up to 100 pounds with assistance
  Exposure to chemicals and restoration environments
  Ability to walk, stand, drive, sit, climb, and work for extended periods
  Ability to climb ladders and work at ceiling heights
  Ability to work in confined spaces (e.g., crawl spaces)
  Ability to perform repetitive pushing, pulling, lifting, and carrying tasks

Compensation & Growth

Competitive pay based on experience

Overtime opportunities available
Merit-based increases
- Unlimited advancement opportunities

Employment Disclaimer

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.