Medical Receptionist

Medical Receptionist
Full-Time | $21.00/hr | Monday-Friday | 8:00am-4:30pm
Location: Mondays will be spent at our Dyer, IN 46311 location. The rest of the week will be at our Crown Point, IN 46307 location.
About APAC
APAC is a Joint Commission–accredited leader in advanced, multidisciplinary pain management, combining interventional procedures, physical therapy, and psychological support. Our collaborative, patient-first approach allows team members to make a meaningful impact while supporting safe, high-quality care.
The Opportunity
The Medical Receptionist role is central to the patient experience and clinic workflow. You'll balance front-desk responsibilities, medical record management, and administrative support in a fast-paced healthcare environment—helping the clinic run smoothly while delivering compassionate service.
What You'll Do
Front Desk & Patient Support

• Check patients in and out; serve as a professional, welcoming first point of contact
• Answer and route phone calls; schedule appointments
• Ensure all patient forms, consents, and documentation are completed
• Provide compassionate assistance to patients and families

Medical Records & Administrative Duties

• Register patients and collect co-pays and deposits
• Prepare new patient paperwork, insurance cards, and privacy notices
• Create, pull, file, and maintain organized electronic and physical charts
• Work daily in EMR systems to support clinical and administrative workflows

Clinical Support & Compliance

• Obtain and record patient histories, vitals, test results, and related data
• Prepare examination rooms and maintain a clean facility environment
• Monitor supplies and support patient transport as needed
• Maintain confidentiality and compliance with HIPAA, OSHA, and clinical guidelines
• Complete required annual training and perform other assigned duties

You'll Thrive in This Role If You…

• Enjoy structured, detail-oriented work with regular patient interaction
• Communicate clearly, kindly, and professionally
• Can work independently while supporting a collaborative care team
• Take confidentiality, organization, and accuracy seriously

Qualifications & Skills

• High school diploma or GED required
• At least 1 year of administrative experience required
• Minimum 1 year of hands-on EMR experience required
• Previous medical receptionist experience a plus
• Experience working in a healthcare facility preferred
• Strong verbal, written, and interpersonal communication
• Excellent customer service, organization, and attention to detail
• Proficiency in Microsoft Office or related software
• Knowledge of medical terminology, office ethics, and confidentiality standards
• Ability to sit, stand, or walk for extended periods; speak and hear with or without reasonable accommodation; frequently use hands and arms for handling and reaching; lift up to 10 lbs frequently and 25 lbs occasionally; and maintain close vision, depth perception, and focus adjustment.

What We Offer

• Health, Dental & Vision Insurance
• Accident & Life/AD&D Insurance
• Short- & Long-Term Disability Insurance
• Emergency Travel Assistance Program
• Identity Theft Protection Services
• LifeMart Employee Discount Program
• Health Savings