Hotel Night Auditor

The Night Auditor / Front Desk Clerk plays a key role in delivering exceptional guest service while ensuring accurate overnight financial and operational procedures. Reporting to the Front Office Manager, this position is responsible for front desk operations during the night shift, completing end-of-day audit functions, and maintaining a safe, welcoming, and professional environment for all guests.

This role requires strong attention to detail, excellent customer service skills, and the ability to work independently while supporting overall hotel operations.

Key Responsibilities

Front Desk & Guest Services

• Welcome, acknowledge, and assist all guests in accordance with company service standards
• Anticipate and respond to guest needs, requests, and concerns promptly and professionally
• Process all guest check-ins, assign rooms, and activate or reissue room keys
• Sell rooms to walk-in guests based on availability
• Operate the telephone switchboard, process wake-up calls, and relay guest messages
• Assist guests with disabilities and provide appropriate accommodations
• Maintain confidentiality of guest and company information

Night Audit & Financial Duties

• Complete end-of-day procedures including posting charges, running night audit reports, backing up systems, and rolling the business date
• Process all