Client Success Manager

**Hybrid | Englewood, CO**

As a Client Success Manager on the Operational Analytics & Innovations, (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $30 - $38 / hr. w2

Responsibilities:

• Lead discussion & calibration sessions to align on product request and expected output
• Plan and execute on stakeholder product request by ensuring constant alignment of the objective
• Assist, train and lead product rollout plan
• Build important business relationships with clients.
• Understand customer needs and participate in brainstorming solutions
• Promote the products created to support meeting company goals
• Initiate, foster and cultivate business relationships

Requirements:

• Experience:
  3–5 years in client services or a related role.
• Ability to
  ramp up within 90 days
  and quickly adapt to organizational processes.
• Strong
  communication skills
  (spoken and written) with the ability to present complex information clearly and confidently.
• Proven experience creating success metrics and managing processes end-to-end.
• Proficiency in:
• JIRA
  for product intake
• Microsoft 365
  for documentation and collaboration
• Background in
  project management
  and
  stakeholder management
  (technical expertise not required).

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

JOB ID: JN