Customer Service Representative

Customer Service Representative

Arnold's Environmental Services, Inc. & Sanitation Technologies LTD
Saukville, WI | Full-Time

About Us

Arnold's Team of Service Companies provides portable restrooms, restroom trailers, temporary site services, grease trap cleaning, septic and holding tank pumping, and support for construction sites, special events, and weekend rentals throughout Southeastern Wisconsin. For over 30 years, we've built a culture centered on customer service, safety, accuracy, and integrity. As we continue to grow, we are looking for a dependable and customer-focused individual to join our team.

Position Summary

The Customer Service Representative (CSR) is the frontline voice of Arnold's. This role is responsible for delivering exceptional service to customers by handling inquiries, scheduling service, managing accounts, and ensuring accuracy in orders and communication. The CSR works closely with dispatch, operations, and the sales team to help provide efficient, timely service and maintain our reputation for top-quality customer care.

Key Responsibilities

Customer Support & Communication

• Answer incoming customer calls and emails with professionalism, courtesy, and urgency.
• Provide product and service information for portable restrooms, trailers, pumping services, and related offerings.
• Assist customers with placing orders, requesting service, understanding invoices, and navigating rental needs.
• Handle customer concerns, complaints, or service issues by resolving them promptly or escalating to appropriate departments.

Scheduling & Coordination

• Create, update, and manage service orders in company systems with accuracy.
• Coordinate with dispatch to ensure efficient routing and timely service completion.
• Communicate schedule updates or service exceptions to customers as needed.
• Support the operations team with day-to-day scheduling adjustments.

Administrative Support

• Process payments, create invoices, and update customer