Front Office Supervisory

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position, various shifts, requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The ideal candidate for this position will provide the highest level of service for all our guests, and associates. This position will oversee the front office, and valet operations during the overnight hours. The applicant must demonstrate the ability to lead a team, and produce results. They must have a teamwork attitude, strong attention to details, and be able to demonstrate the skills necessary to ensure exceptional customer service experiences in all interactions with guests and other employees.

ESSENTIAL FUNCTIONS

-Supervise front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards guest satisfaction. To ensure that front desk operations is working in a professional manner at all times
-Perform front desk agent and at your service responsibilities
-Responsible for training of new hires and aiding in their development as a front desk agent and at your service agent
-Responsible for the efficiently and professionally running of the front desk, including relationships with other departments
-Ensure smooth check-in and check-out of all guests, through properly handling guest accounts
-Work to complete guest requests and handle guest opportunities at first contact
-Completing inventory for office supplies and informing managers when ordering is needed
-Stock items per Marriott requirements, ordering consistently to ensure stocked and guest ready
-Understanding the Quality Assurance inspection and performing in a way that adheres to the foundation for service that is set by the audit
-Lead by example: Display poise and grace toward all guests, be highly familiar and adhere to all policies, procedures, and culture standards set forth by the JW Marriott brand
-Assist all associates with questions, and aid with guest opportunities when needed
-During peak hours, be at the front desk to ensure efficient and smooth service is provided to all guests and lead from the lobby to set the tone and example for associates that are observing
-Create a productive and positive atmosphere at the desk, promoting great attitude and a friendly, team player, work environment
-Empower all associates to provide an outstanding service by using their empowerment guidelines
-Be a problem seeker and work to provide a memorable experience overall for our guests
-Ensure that work area is always clean, neat and organized
-Plan meetings on a monthly basis and conduct them
-Conduct Daily Rehearsal each and every shift by providing important information to associates while creating a positive energy to enhance their day
-Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate
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