IT Help Desk Support

Responsibilities:

·       Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system

·       Perform remote troubleshooting through diagnostic techniques and pertinent questions

·       Determine the best solution based on the issue and details provided by customers

·       Walk the customer through the problem-solving process

·       Direct unresolved issues to the next level of support personnel

·       Provide accurate information on IT products or services

·       Record events and problems and their resolution in logs

·       Follow-up and update customer status and information

·       Pass on any feedback or suggestions by customers to IT team

·       Identify and suggest possible improvements on procedures

·       Install MS office s/w products and manage accounts

·       Manage company phone system

·       Install Windows 7 & 10 and manage accounts

·       Support Sales Apps on PC, MAC, and Mobile devices

·       Manage IT assets thru IT Management Systems

·       Other IT related tasks given by managers

·       BS/BA in IT, Computer Science, or relevant field

·       Proven experience as a help desk technician or other customer support role

·       Tech savvy with working knowledge of office automation products, databases and remote control

·       Good understanding of computer systems, mobile devices and other tech products

·       Ability to diagnose and resolve basic technical issues

·       Excellent communication skills

·       Customer-oriented and cool-tempered

·       MS office (Word, Excel, PowerPoint, Access) skills

·       Proficiency in English and Korean

• Premium Medical Insurance Coverage

• 401(k) Savings Plan

• Paid Time Off (PTO) based on seniority

• Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.)

• Annual Bonus Plan

• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

• Summer Fridays

• Complimentary Gourmet Breakfast, Lunch, and Dinner

• Relocation Support for New Hires

• Work Anniversary Recognitions

• Congratulatory & Condolence Gifts

• Employee Referral Bonus Program

• License/Certification Reimbursements

• Corporate Employee Discounts

• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B